Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

Plan

Premium

Country

Turkey

Device

Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB)

Operating System

Android Oreo

 

My Question or Issue

Two days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem occurred again and the previous solution did not work so I had to clear the app data, which is a total waste of 10 gb. Today I made all my playlists offline again and went outside and while listening to music, Spotify crashed and did not open. So, at last, to overcome the issue, I tried to rename user data folder that is "/storage/emulated/0/Android/data/com.spotify.music" to something like "com.spotify.musicc" and launched Spotify (after forcing it stop) and it did work. So renamed the folder back to "com.spotify.music" and did force to stop and launched Spotify and I was able to make offline all the old playlists and without any data usage.

 

Btw I have sent the bug reports.

 

Reply
0 Replies

Suggested posts