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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42831 Views
  • 66 replies
  • 25 likes
  • 42831 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878189 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878189 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26421 Views
  • 4 replies
  • 0 likes
  • 26421 Views
  • 4 replies
  • 0 likes

lost all local songs on mobile phone while adding another local song

i have around 250 local songs added to my playlists. It worked how it should but i tried adding a new song from my locals and i wasnt able to download it on my mobile phone. I tried again and then all my local songs went gray and i cant download them...

  • Newbie
  •   i have around 250 local songs added to my playlists. It worked how it should but i tried adding a new song from my locals and i wasnt able to download it on my mobile phone. I tried again and...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Buzzing

Spotify Username PlanPremiumCountry USA Operating SystemDell XPS, Windows 10 My Question or Issue: Long time Premium user and this is really starting to anoy me. Only happens in Spotify. I like easy music and this started about a week ago. I shut off...

  • Newbie
  • Spotify Username   Plan Premium Country  USA   Operating System Dell XPS, Windows 10   My Question or Issue: Long time Premium user and this is really starting to anoy m...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Can't choose a song in a playlist

Spotify UsernamestillslightlyfrozenPlanFree/PremiumCountry DeviceMoto g5Operating SystemAndroid7 My Question or Issue I can't select a song in my playlist.

  • Casual Listener
  • Spotify Username stillslightlyfrozen Plan Free/Premium Country   Device Moto g5 Operating System Android7   My Question or Issue  I can't select a song in my playlist.
  • Reachman
  • Casual Listener
  • 1039 Views
  • 3 replies
  • 0 likes
  • 1039 Views
  • 3 replies
  • 0 likes

Turns songs on and off, switching songs randomly

Spotify Username_rn-o1yw1gyfPlanPremiumCountry PolandDeviceSamsung Galaxy J7, but it also kept happening on LG Stylus 2Operating SystemAndroid 7.0Spotify version: 8.4.54.536 armV7 My Question or IssueWhen I plug in my headphones Spotify turns songs o...

  • Newbie
  • Spotify Username _rn-o1yw1gyf Plan Premium Country  Poland Device Samsung Galaxy J7, but it also kept happening on LG Stylus 2 Operating System Android 7.0 Spotify version: 8.4.54.536 ...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Microphone

Spotify UsernameweswkPlanFree/PremiumCountry U.S.A.DeviceSamsung Galaxy S8 ActiveOperating SystemAndroid My Question or Issue Unresponsive microphone

  • Casual Listener
  • Spotify Username weswk Plan Free/Premium Country  U.S.A. Device Samsung Galaxy S8 Active Operating System Android   My Question or Issue  Unresponsive microphone
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify Connect Forces Listening on PC

DeviceLG G5Operating SystemAndroid Nougat My Issue I am currently using a free account, and it is signed in on my PC at home, as well as on my phone. I bike to work and frequently go for walks, and when I'm not home I like to listen to music. However...

  • Newbie
  • Device LG G5 Operating System Android Nougat   My Issue   I am currently using a free account, and it is signed in on my PC at home, as well as on my phone. I bike to work and freque...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Android Radio GONE

PlanFree/PremiumCountry USA Devicesony xz premiumOperating SystemAndroid Oreo My Question or IssueThe Radio feature is now missing from the app. This was really the only useful feature on the mobile version, why did you remove it? I'm on Oreo, so Spo...

  • Gig Goer
  •   Plan Free/Premium Country  USA   Device sony xz premium Operating System Android Oreo   My Question or Issue The Radio feature is now missing from the app. This...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution interruption of my music for any reason

For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.

  • Casual Listener
  • For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.
  • imnotarealrobot
  • Gig Goer
  • 4012 Views
  • 8 replies
  • 1 likes
  • 4012 Views
  • 8 replies
  • 1 likes

Release Notes

My Question or IssueWhere can i find a detailed list of Android Release Notes / Updates / Updates Description / Update Log / Update Details / Update Notes / Product News?In the Android Play Store they have a section for each app called "What's New" w...

  • Casual Listener
  • My Question or Issue Where can i find a detailed list of Android Release Notes / Updates / Updates Description / Update Log / Update Details / Update Notes / Product News? In the Android Play Sto...
  • Maxim
  • Spotify Star
  • 8684 Views
  • 1 replies
  • 27 likes
  • Product News
    Release Notes
    Update Details
    Update Log
    Update Notes
    updates
    Updates description
  • 8684 Views
  • 1 replies
  • 27 likes

Spotify jumping between playlists

It plays one song from a Playlist and then jumps to another playlist. Restarting the device didn't resolve the issue.Spotify UsernamekokeiliPlanPremiumCountry Device(iPhone 10Operating System(iOS 11.) My Question or Issue

  • Newbie
  • It plays one song from a Playlist and then jumps to another playlist. Restarting the device didn't resolve the issue. Spotify Username kokeili Plan Premium Country   Device (iPhone ...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Bug on Spotify UI

Spotify Username PlanPremiumCountryIreland DeviceSamsung Galaxy S8+Operating SystemAndroid 8.0 My Question or Issue I am frequently seeing a UI bug on my Spotify. I don't see a better way of describing it than with a printscreen. Everything else work...

  • Visitor
  • Spotify Username   Plan Premium Country Ireland   Device Samsung Galaxy S8+ Operating System Android 8.0   My Question or Issue  I am frequently seeing a UI bug on my...
  • 406 Views
  • 0 replies
  • 1 likes
  • 406 Views
  • 0 replies
  • 1 likes

Local files

Spotify UsernamemerttomrukkPlanPremiumCountry TurkeyDeviceSamsung s7 edgeOperating SystemAndroid 7.0 My Question or Issue I can't download my musics in local files.I tried many solutions but didn't work. I can see the song in my playlist but I can't ...

  • Newbie
  • Spotify Username merttomrukk Plan Premium Country  Turkey Device Samsung s7 edge Operating System Android 7.0   My Question or Issue  I can't download my musics in local fi...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Spotify keeps deleting downloaded songs.

As per the subject. Bought a new phone. Cleared all previous offline devices....keeps deleting my downloaded playlists....getting tiresome and expensive. Please help me find a solution.

  • Newbie
  • As per the subject. Bought a new phone. Cleared all previous offline devices....keeps deleting my downloaded playlists....getting tiresome and expensive.   Please help me find a solution.
  • oldumbrella
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Android version warning galaxy 8

I constantly get an android version warning on my S8 with android 8.0 (see attachment) Why???

  • Regular
  • I constantly get an android version warning on my S8 with android 8.0 (see attachment)     Why???
  • 4o4error
  • Regular
  • 460 Views
  • 1 replies
  • 0 likes
  • Android
    errors
    Help
    Samsung s8
    warning
  • 460 Views
  • 1 replies
  • 0 likes

Premium account dont work on my phone but work on pc

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Spotify Username PlanPremiumCountry PolandDeviceXiaomi mi5Operating SystemAndroid My Question or Issue Like on topic, i bought Spoti...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Spotify Username   Plan Premium Country  Poland Device Xiaomi...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Spotify not playing correct song

When i search and select a song in my playlist it plays a song from the original list instead

  • Newbie
  • When i search and select a song in my playlist it plays a song from the original list instead
  • j1cc_qgsx-afi
  • Newbie
  • 523 Views
  • 1 replies
  • 1 likes
  • 523 Views
  • 1 replies
  • 1 likes

Average Songs Size in MB?

Spotify UsernameFelipemozini PlanPremiumCountry Brasil DeviceMoto/Lenovo Z2 playOperating SystemAndroid My Question or Issue What is the regular size in MB for a song in Spotify? I know it depends on the quality settings, but is there a known average...

  • Newbie
  • Spotify Username Felipemozini   Plan Premium Country  Brasil   Device Moto/Lenovo Z2 play Operating System Android   My Question or Issue  What is the regular s...
  • 1038 Views
  • 0 replies
  • 0 likes
  • 1038 Views
  • 0 replies
  • 0 likes

New update to spotify

This new update--- I go to playlists, click on what playlist I'd like to hear. Then I ave ti click "see more" to actually see the playlist. I click play on the song I want to hear and it only gives a preview??? Am I missing something?

  • Newbie
  • This new update--- I go to playlists, click on what playlist I'd like to hear. Then I ave ti click "see more" to actually see the playlist. I click play on the song I want to hear and it only gives a...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Filter+wrong song

Hello, Weird stuff going on, started out of the blue. When I filter my playlist by, say, artist, the app plays the wrong song (the first song in the full playlist). It's happening in Android, not in my PC. Already reinstalled the app, cleared cache, ...

  • Casual Listener
  • Hello,  Weird stuff going on, started out of the blue. When I filter my playlist by, say, artist, the app plays the wrong song (the first song in the full playlist). It's happening in Android, ...
  • Lol1789
  • Newbie
  • 1236 Views
  • 4 replies
  • 4 likes
  • 1236 Views
  • 4 replies
  • 4 likes

Local files won't sync.

Hi.My problem is rather a common one but I haven't found a working solution yet.As in the title - my local files won't sync to my Android device. What is more interesting - my local files won't sync across any of my devices.Here is the list of things...

  • Newbie
  • Hi. My problem is rather a common one but I haven't found a working solution yet. As in the title - my local files won't sync to my Android device. What is more interesting - my local files won't s...
  • 343 Views
  • 0 replies
  • 1 likes
  • 343 Views
  • 0 replies
  • 1 likes