Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46518 Views
  • 66 replies
  • 25 likes
  • 46518 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879775 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879775 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26841 Views
  • 4 replies
  • 0 likes
  • 26841 Views
  • 4 replies
  • 0 likes

Searching

Why is it that i search for a song and when i go to play it. It plays the song at the top of my playlist instead of the song i searched for

  • Newbie
  • Why is it that i search for a song and when i go to play it. It plays the song at the top of my playlist instead of the song i searched for  
  • Zefirka
  • Casual Listener
  • 279 Views
  • 1 replies
  • 1 likes
  • 279 Views
  • 1 replies
  • 1 likes

Every time i open the search bar and begin typing, spotify logs me out

I already cleared the cache and uninstalled and reinstalled the app. Now every time I search for a song, the app automatically closes and logs me out. It's really obnoxious when I want to hear a specific songPlanPremiumCountry Device Operating System...

  • Casual Listener
  • I already cleared the cache and uninstalled and reinstalled the app. Now every time I search for a song, the app automatically closes and logs me out. It's really obnoxious when I want to hear a spec...
  • f1_k4-6y7mtci
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution View only downloaded files

Hello. Forgive my English, not very good. Is there any kind of view in the Spotify app that just shows the downloaded songs on the mobile phone screen?

  • Newbie
  • Hello. Forgive my English, not very good. Is there any kind of view in the Spotify app that just shows the downloaded songs on the mobile phone screen?
  • po2123
  • Regular
  • 817 Views
  • 2 replies
  • 1 likes
  • 817 Views
  • 2 replies
  • 1 likes

How do I get the old look back?

I have a free account, and I updated the app and now I have the new UI - and I really want the previous one back. I want the "Daily Mix" and radio's feature and all that. How do I get my old spotify back?

  • Casual Listener
  • I have a free account, and I updated the app and now I have the new UI - and I really want the previous one back. I want the "Daily Mix" and radio's feature and all that.   How do I get m...
  • lubos
  • Roadie
  • 3354 Views
  • 1 replies
  • 0 likes
  • Back
    Daily Mixes
    look
    New Update
    old look
    OLDER VERSIONS
    Radio
    Radio feature
    Radio function
    Radio Playlist
    Radio Stations
    UI
    UI Upgrade Sucks
  • 3354 Views
  • 1 replies
  • 0 likes

Error when selecting playback in a playlist.

Whilst using the android app, if I go into a playlist and search and play a song via the filter bar it disregards your search and just plays whatever song is in that position of your unfiltered playlist. So if I search an artist and select the first ...

  • Newbie
  • Whilst using the android app, if I go into a playlist and search and play a song via the filter bar it disregards your search and just plays whatever song is in that position of your unfiltered playl...
  • user_1234
  • Casual Listener
  • 552 Views
  • 4 replies
  • 4 likes
  • 552 Views
  • 4 replies
  • 4 likes

New Update Saved Song Issue

I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sure how to access them from my phone. I have the opti...

  • Newbie
  • I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sur...
  • jello9
  • Newbie
  • 4496 Views
  • 8 replies
  • 7 likes
  • 4496 Views
  • 8 replies
  • 7 likes

Auto download playlists via wifi

PlanPremiumCountryGreeceDevice(htc 10)Operating System(Android Oreo) My Question or Issue When i re-install spotify application to my phone in case i do a format in my phone i have to select each playlist in my playlists one by one to download them. ...

  • Newbie
  • Plan Premium Country Greece Device (htc 10) Operating System (Android Oreo)   My Question or Issue  When i re-install spotify application to my phone in case i do a format in...
  • dinomight
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

The music stopped since your spotify account is being used on another device.

Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is paused then. I'm sure no other device is using Spotify at tha...

  • Gig Goer
  • Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is pause...
  • CptnJackSpearow
  • Casual Listener
  • 2294 Views
  • 7 replies
  • 7 likes
  • Android
    Chromecast Android
    music stops
  • 2294 Views
  • 7 replies
  • 7 likes

I can't watch videos!

Recently I discovered that one of my friends has a feature called 'Videos' in her Spotify App. I looked up in my Spotify but I just can't find the 'Video' button. What shall I do?PlanPremiumCountrySwitzerland DeviceSamsung Galaxy s7Operating SystemAn...

  • Newbie
  • Recently I discovered that one of my friends has a feature called 'Videos' in her Spotify App. I looked up in my Spotify but I just can't find the 'Video' button. What shall I do? Plan Premium Cou...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes

Issues With Spotify - [LG G6]

So as of the newest update Spotify is absolutely terrible. If I try searching for a song it acts as if my playlist is still behind it. So Say I pick a song I searched for. It will actually just play the first song on my entire playlist. And whenever ...

  • Casual Listener
  • So as of the newest update Spotify is absolutely terrible.    If I try searching for a song it acts as if my playlist is still behind it. So Say I pick a song I searched for. It will actu...
  • Fobs
  • Casual Listener
  • 1089 Views
  • 2 replies
  • 3 likes
  • 1089 Views
  • 2 replies
  • 3 likes

Superuser Contribution Does Anyone's Spotify Look Like This?

My Spotify recently updated like a month ago and it looks like this now. I am really confused of how to work it, and I really do not like it. How can I get my old Spotify back?

  • Visitor
  • My Spotify recently updated like a month ago and it looks like this now. I am really confused of how to work it, and I really do not like it. How can I get my old Spotify back?
  • 19bjohnson2
  • Casual Listener
  • 32455 Views
  • 14 replies
  • 5 likes
  • 32455 Views
  • 14 replies
  • 5 likes

Closes When Not Using

I have a Samsung Galaxy S7 Edge and whenever I stop plqying music for some time the Lock Screen does not show the Spotify thing anymore (the thing where you can omit a song and pause it).It doesn't close the app but for example of this happens and I ...

  • Newbie
  • I have a Samsung Galaxy S7 Edge and whenever I stop plqying music for some time the Lock Screen does not show the Spotify thing anymore (the thing where you can omit a song and pause it). It doesn't...
  • 551 Views
  • 0 replies
  • 1 likes
  • 551 Views
  • 0 replies
  • 1 likes

Every time i open the search bar and begin typing, spotify logs me out

I already deleted the cache and uninstalled and reinstalled the app. Everything else works fine, it's just obnoxious when I want to hear a specific song and I get logged outPlanPremiumCountry United StatesDeviceSamsung galaxy s8Operating SystemI dont...

  • Casual Listener
  • I already deleted the cache and uninstalled and reinstalled the app. Everything else works fine, it's just obnoxious when I want to hear a specific song and I get logged out Plan Premium Country ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

My Library Disappeared and I cant find it

PlanFree/PremiumCountry United StatesDeviceLG Tribute HDOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Spotify updated and I can't find my library anymore. I can look through playlists and my daily mix but there is no...

  • Casual Listener
  • Plan Free/Premium Country  United States Device LG Tribute HD Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My Spotify updated and I c...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Solved!! My app doesn't have the updated ui

So I'm pulling my hair out trying to get my spotify to look like the updated ui but even when i update it still looks like the old spotify how can i get mine to look like the newer version where the album art covers the whole screen and you can heart...

  • Newbie
  • So I'm pulling my hair out trying to get my spotify to look like the updated ui but even when i update it still looks like the old spotify how can i get mine to look like the newer version where the ...
  • 1219818199
  • Regular
  • 6137 Views
  • 2 replies
  • 2 likes
  • 6137 Views
  • 2 replies
  • 2 likes

Don‘t play anything

PlanFamilyCountry AustriaDeviceSpoiler (Highlight to read) Chiligreen Tablet (Android) My Question or IssueIt doesn‘t play any song when I press the play button or a song or a playlist.It works on my mobile phone but not on my tablet.The mistake can‘...

  • Visitor
  •   Plan Family Country  Austria Device   Chiligreen Tablet (Android)   My Question or Issue It doesn‘t play any song when I press the play button or a song or a playlist....
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Issue with downloaded music

Plan - PremiumCountry - Ireland Device - Android Tablet, with Adnroid 6. My Question or Issue I have installed Tabblet into my car, and installed Spotify on it. So i have downloaded some music after i have switch Offline mode, and every time i turn o...

  • Newbie
  • Plan - Premium Country - Ireland   Device - Android Tablet, with Adnroid 6.     My Question or Issue   I have installed Tabblet into my car, and installed Spotify on it. S...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Playlist search not working

PlanPremiumCountry EnglandDeviceSamsungOperating SystemAndroid My Question or Issue Hi, When I search for a song in my playlist and click to play it, it just plays the song at the top of my playlist instead? ThanksJ

  • Casual Listener
  • Plan Premium Country  England Device Samsung Operating System Android   My Question or Issue   Hi,   When I search for a song in my playlist and click to play it, it ...
  • FujimoraPantsu
  • Newbie
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Can Loop and Shuffle be on by default?

PlanPremiumCountry PhilippinesDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or IssueIs there a way to have the shuffle and loop on be default? Whenever I pick a song from a different album/playlist, the shuffle and album loop tu...

  • Newbie
  • Plan Premium Country  Philippines Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue Is there a way to have the shuffle and loop on be default? When...
  • 422 Views
  • 0 replies
  • 1 likes
  • 422 Views
  • 0 replies
  • 1 likes

Bug: Podcast playback using bluetooth controls

PlanPremiumCountrySwedenDeviceSamsung Galaxy s8Operating SystemLatest Android, whatever that is on s8 My Question or Issue When you play a podcast with a bluetooth connection (earbuds, car system) and press pause on the earbud or car-controls. The pl...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy s8 Operating System Latest Android, whatever that is on s8   My Question or Issue   When you play a podcast with a bluetooth con...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes