Spotify app gets stuck immediately after opening.

[davidseamus]

Plan

Premium

Country

Austria

Device

Galaxy S21

Operating System

Android 11

Spotify Version 8.6.20.1063

My Question or Issue

Immediately after opening, the Android app gets stuck. Sometimes music is still played via Bluetooth (in the car) although the app cannot be controlled. The issue occurs for 1-2 weeks, before that it worked without problems.

[Billy-J]

Hey @davidseamus, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

Let me know how this goes!

[davidseamus]

Hello,

the problem might have been due to a corrupted cache according to Spotify support. After the clean install, everything works again.

Thanks for your help!

[Billy-J]

Hey @davidseamus, 

Thanks for letting me know!
You're welcome 🙂 I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!