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Spotify constantly crashes on my Droid RAZR M?

Spotify constantly crashes on my Droid RAZR M?

For about a month the spotify app wouldn't open, and I came on this website and found a solution to the problem but after a few days the app crashed and wouldn't open again. It is really frustrating because I have sent numerous reports already but nothing seems to work
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7 Replies

Sorry to hear this. what fixed it last time, and have you tried this again?

Can you follow the clean install guide linked to on my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

i tried the whole delete the spotify app and then the spotify files on your phone then redownload spotify and then turn phone on and off thing and it seemed to let me log in, but now it wont even open. and ive tried it many times but it only stays fixed for about 5 minutes and then costantly crashes.


@Daniel wrote:
Sorry to hear this. what fixed it last time, and have you tried this again?

Can you follow the clean install guide linked to on my signature?



 

Are you using an SD card? Can you try without the SD card installed?

 

It could be a corrupt or damaged SD card causing the issue.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I removed the sd card and went on spotify, and it still woudn't work. Alos every time I open the app it says spotify has unexpectably stopped, even if i have connection and im online.


@Daniel wrote:

Are you using an SD card? Can you try without the SD card installed?

 

It could be a corrupt or damaged SD card causing the issue.


 

Can you uninstall Spotify > remove the SD card > install Spotify > Login (with SD Card still removed)?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I tried that but it didn't work, and lately the app will open and work for a couple of minutes then crashes again constantly. The thing is on my laptop it works perfectly.


@Daniel wrote:

Can you uninstall Spotify > remove the SD card > install Spotify > Login (with SD Card still removed)?


 

Ok. So that's basically all the troubleshooting that can be done against the app. The next suggestion would be that there is some conflict with your device, the next option would be to perform a factory reset on your phone I'm afraid

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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