Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify crashes after update on Android

Spotify crashes after update on Android

This morning after I updated Spotify on my Samsung S5, the app crashes on startup.

At first I get e blackscreen and it crashes.

Then it starts up and inform me on latest news, and then chrashes.

After this I start up again, and gets a black screen and then it crashes again.

 

I can´t start the app at all now without crashing.

 

I got the latest Android software on the phone.

I have completlly uninstalled and removed anything regarding spotify on the phone (files etc etc).

Reinstalled it about 5 times now, but still I have the same problem.

 

It doesnt help either im on wifi or GSM.

 

What to do?

Reply
1 Reply

Hi Puckelito,

  • First, Welcome to the spotify community
  • Second, Spotify has been made aware of the issue on the S5 and is currently investigating it and working on a solution.
  • Third, Our wonderful community manager Meredith has just posted a wonderful link to find more out about this issue and recive updates as it is worked on.

Thank you so much for coming to the community.

I hope this helps you and don't hesitate to ask if you need anything else!!!!!

If this helped you please think about giving me KUDOS!!

If this solved your problem think about marking it a solution

Thanks So Much- Chris_Cornell

Suggested posts