Spotify crashing on Galaxy 9

[NightMonkey]

Good afternoon,

I've seen other posts like my own.  My app has been crashing for the past 2 months.  It seems to be a bluetooth issue since it is my bluetooth devices that keep dropping (BT earbuds, car connection, JamBox, and Google Mini all affected).  The music would continue playing with the phone locked for about 15-30 minutes and then I would have to open and hit play again.  Today was worse; if I lock the phone and it is playing on bluetooth it will pause or crash within 5 minutes.  This has been an annoying bug for months please help!

Plan - Family Premium

Country - USA, Colorado

Device - Galaxy 9

Operating System - Android 9

Spotify Version - 8.5.14.752

[Petya]

Hey @NightMonkey,

Thanks for reaching out! 

Have you done a clean reinstall?  If not, please make sure to do so with the instructions in this article. 

Also, it'd be helpful to follow these steps: 

• Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
• Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
• Restart the phone.

If the abovementioned solutions do not work, please vote for this Ongoing Issue and subscribe to get more info on the matter.

Thanks in advance!