Spotify deleted my playlists

[emma4117]

Hi,

My spotify account was glitching and not letting me login. I had to reinstall the app and all my playlists have disappeared. I have tried to recover them but they are saying i have't deleted any, which I hadn't.

Does anyone have any idea where I can find these now as I had some music i LOVED on those!?

Thanks!

[itu_ · Accepted solution]

Hello @emma4117!

It seems that you may have a second account. Fret not, this happens more often than you might think, and we’ve even got a handy flow-chart to help you solve this conundrum.

Let me know how it goes 😄

[emma4117]

Thank you so much for your help with this! It worked- now I know I need to delete one account too, Thanks again!

[itu_]

In that case, please contact Support. Please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

I'm glad things worked out in the end and if you need anything else, please let me know 🙂