Spotify freezes on startup and doesn't respond

[Oli13g]

Plan

Premium

Country

Turkey

Device

Redmi Note 8 Pro

Operating System

MIUI Global 12.0.7

My Question or Issue

When I run the Spotify App, everything freezes on Home screen (I've uploaded the SS),

I can not press anything, cannot go to any sub menu or anything.. But when I try to press randomly on the screen one of my playlists starts to play but app doesn't response. Please help, I've tried to delete and reinstall the app, I've cancelled all restrictions, but still nothing...

Thanks!

[Eni]

Hey there @Oli13g,

Welcome to the Community and thanks for getting in touch about this.

Could you let us know if you're using an SD card? If so, we suggest that you remove it > restart your device > reinstall the app following these specific steps. 

In case you aren't using an SD card, we also suggest that you reinstall the app following the steps in the link above.

On another note, could you make sure that Spotify has all necessary permissions enabled?

1. Open your Settings menu.

2. Scroll to the bottom to find Spotify and open the app settings.

3. Enable everything you see.

It's also a good idea to exclude the app from any battery optimization software that might be active on your smartphone.

Keep us posted on how it goes.

[Oli13g]

Thanks!

Actually I solved the problem by disabling the full screen mode for spotify. 

[Mihail]

Hey @Oli13g,

Thanks for keeping us in the loop.

We're happy to hear that the issue got resolved for you. If you need help with anything else - we're one post away 🙂

Cheers!