Spotify has stopped working!

[milirium86]

Hi!

I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done:

- reported the problem

- uninstalled spotify, then turned of my phone and reinstalled a new version

Nothing has helped, and the same message keep poping up. The screen is totally black behind the message that pops up.

What is wrong and how can I fix it?

Best,

Malin

[Amarro]

Hello and welcome to the Spotify Community!
Have you also cleared the cache and everything?

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

[milirium86]

Im not a hundred percent sure what Clear cache means? On my phone I have a folder called "programs". I pressed on the Spotify program and "delete data" (I think thats the right translation in English). It doesnt work. The numbers are still the same.

I tried to find the folder: Android --> data --> Spotify, but in the data folder there was nothing named spotify...¨

Was this what you meant by "Clear cache"?

[Daniel]

---

@milirium86 wrote:
Im not a hundred percent sure what Clear cache means? On my phone I have a folder called "programs". I pressed on the Spotify program and "delete data" (I think thats the right translation in English). It doesnt work. The numbers are still the same.

I tried to find the folder: Android --> data --> Spotify, but in the data folder there was nothing named spotify...¨

Was this what you meant by "Clear cache"?

---

Go to Android Settings then 'Applications'. Scroll down to Spotify and tap on it. Once opened tap on the 'Clear Data' button.

[milirium86]

Sorry, I have done this. It doesnt work. The data wont Clear.

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues