Spotify Community

Vier1974 · 2016-04-17

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Daniel · 2016-04-17

What device is it? Samsung?

If so disable the power saving feature in the phone settings.

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Using Spotify Since March 10th 2009
Twitter: @mechanimal82

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Vier1974 · 2016-04-17

Yes its Samsung. Thank you ☺ we will try that

Vier1974 · 2016-04-17

Well he tried that and have also reinstalled it but nothing works....

Vier1974 · 2016-04-17

And its only When he plays offline

Daniel · 2016-04-17

You say it's only when playing offline. I assume you have downloaded tracks saved for offline listening with which you are trying?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
Using Spotify Since March 10th 2009
Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Vier1974 · 2016-04-17

Yes, this has worked for as many years that we have used spotify but on friday this problems began. ..

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