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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43349 Views
  • 66 replies
  • 25 likes
  • 43349 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878487 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878487 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26524 Views
  • 4 replies
  • 0 likes
  • 26524 Views
  • 4 replies
  • 0 likes

Solved!! Stops plays after songs, errors

I have a Samsung Galaxy Note 5. I have a premium sub to Spotify. For a couple years now Spotify has been great, but past month when playing in my car, Spotify stops playing after every song until I unlock my phone again. Also saying cannot play track...

  • Casual Listener
  • I have a Samsung Galaxy Note 5. I have a premium sub to Spotify. For a couple years now Spotify has been great, but past month when playing in my car, Spotify stops playing after every song until I u...
  • Goldfish0519
  • Casual Listener
  • 704 Views
  • 3 replies
  • 0 likes
  • Error message wont play android
  • 704 Views
  • 3 replies
  • 0 likes

Problema Spotify - Movistar

Hace un mes podía usar Spotify a través del servicio de Datos de mi plan con Movistar, ahora no me funciona, aparece el mensaje "You are offline", sólo funciona con WiFi pero yo deseo usarlo con Datos. ¿Qué puedo hacer?.

  • Newbie
  • Hace un mes podía usar Spotify a través del servicio de Datos de mi plan con Movistar, ahora no me funciona, aparece el mensaje "You are offline", sólo funciona con WiFi pero yo deseo usarlo con Dato...
  • osornios
  • Spotify Star
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

All downloaded / offline Playlists Albums and Sons lost

Hello community, I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the second time within 2 weeks but didn't had this problem before. S...

  • Casual Listener
  • Hello community,   I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the seco...
  • TwistnSmoke
  • Newbie
  • 437 Views
  • 2 replies
  • 1 likes
  • 437 Views
  • 2 replies
  • 1 likes

SD music to main android path.

Hi, new one here, have a cuestion, I downloaded some of my playlist in my old phone (Xperia Z3), have an 128Gb SD card and the music offline goes there, rigth now, I have a Galaxy S6 Edge, this phone doesn't have an SD card tray. So theres a way to c...

  • Casual Listener
  • Hi, new one here, have a cuestion, I downloaded some of my playlist in my old phone (Xperia Z3), have an 128Gb SD card and the music offline goes there, rigth now, I have a Galaxy S6 Edge, this phone...
  • IngMarioChen
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • Path
    SD-card
  • 511 Views
  • 2 replies
  • 0 likes

Solved!! Saving offline

I can't seem to switch between my data or WiFi downloads. Don't see the option in settings.

  • Regular
  • I can't seem to switch between my data or WiFi downloads. Don't see the option in settings.
  • MrBizradley
  • Regular
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Only certain tracks will sync from local files onto phone

At first I thought it was maybe because they were Taylor Swift songs and somehow she was blocking her songs on spotify even if I bought them through iTunes and tried to sync in spotify (which is what I did). But then I tried to sync a song my friend ...

  • Casual Listener
  • At first I thought it was maybe because they were Taylor Swift songs and somehow she was blocking her songs on spotify even if I bought them through iTunes and tried to sync in spotify (which is what...
  • Daniel
  • Community Legend
  • 906 Views
  • 4 replies
  • 0 likes
  • 906 Views
  • 4 replies
  • 0 likes

Can't disconnect Last.fm from Spotify

Hello!I'm having some troubles with my Spotify on Android. I have deleted my profile from Last.fm which I had connected with my Spotify account. Now everytime when I either open the Spotify app or just restart my phone I get a notification from the S...

  • Newbie
  • Hello! I'm having some troubles with my Spotify on Android. I have deleted my profile from Last.fm which I had connected with my Spotify account. Now everytime when I either open the Spotify app o...
  • Daniel
  • Community Legend
  • 1553 Views
  • 1 replies
  • 1 likes
  • 1553 Views
  • 1 replies
  • 1 likes

[TV][Connect] Where is spotify app?

HiI'm from Argentina and I'm a philips 40pug6700/77 customer.In this page, say that spotify app should be available for my TV in my country. But there isn't.I can't find the app either pre installed on my tv or in android play store.My tv is up to da...

  • Casual Listener
  •   Hi I'm from Argentina and I'm a philips 40pug6700/77 customer. In this page, say that spotify app should be available for my TV in my country. But there isn't. I can't find the app ...
  • nenriquez
  • Casual Listener
  • 1948 Views
  • 5 replies
  • 1 likes
  • Android 5.1.1
    Conect
    Philips
    Smart TV
  • 1948 Views
  • 5 replies
  • 1 likes

Solved!! Can't control music and see the name with bluetooth car radio with my Huawei P7

I just can't skip or pause music nor see the now playing on the screen of my JVC bluetooth car stereo which worked totally fine until 1 week ago. Other music apps work just fine like it should. Maybe an update screwed it up? Also, do my offline playl...

  • Casual Listener
  • I just can't skip or pause music nor see the now playing on the screen of my JVC bluetooth car stereo which worked totally fine until 1 week ago. Other music apps work just fine like it should. Maybe...
  • rh8512
  • Casual Listener
  • 49990 Views
  • 11 replies
  • 0 likes
  • car stereo Bluetooth huawei p7 control skip pause not working
  • 49990 Views
  • 11 replies
  • 0 likes

Same playlist different number of songs

For some reason when I access my main playlist from my HTC Desire 610 it says I have 1,802 songs when on my laptop it says I have 1,795 songs. Is there any way to fix this?

  • Newbie
  • For some reason when I access my main playlist from my HTC Desire 610 it says I have 1,802 songs when on my laptop it says I have 1,795 songs. Is there any way to fix this?
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Solved!! faniky plan

how can I combine five current separate accounts into one family plan?

  • Casual Listener
  • how can I combine five current separate accounts into one family plan?
  • osornios
  • Spotify Star
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Solved!! Latest version of Spotify for Android?

Where can I find release notes for latest version of Spotify for Android?I went here but could not find the latest one. Latest one is 4.6 but here 3.x version is being notified.https://community.spotify.com/t5/Spotify-Community-Blog/Release-notes-Spo...

  • Roadie
  • Where can I find release notes for latest version of Spotify for Android? I went here but could not find the latest one. Latest one is 4.6 but here 3.x version is being notified. https://comm...
  • Daniel
  • Community Legend
  • 1655 Views
  • 3 replies
  • 0 likes
  • Android 4.3
    Android 5.0.2
  • 1655 Views
  • 3 replies
  • 0 likes

unable to share on android

I am trying to share a song to a friend to their Spotify account but I am unable to send it. When I tap select recipient there is no drop down menu to select username. I type their username in and write a message but the send button isn't doing anyth...

  • Newbie
  • I am trying to share a song to a friend to their Spotify account but I am unable to send it. When I tap select recipient there is no drop down menu to select username. I type their username in and wr...
  • Chris_D
  • Music Fan
  • 1094 Views
  • 2 replies
  • 1 likes
  • direct message
    Messaging
    sharing
  • 1094 Views
  • 2 replies
  • 1 likes

Solved!! Songs not playing?

I'm on an android device and I have Spotify premium. If I try to play a song, I get no audio but the seconds will tick down on the timer as if it was playing. If I press the pause button the timer goes back to zero. I've reinstalled the app and resta...

  • Casual Listener
  • I'm on an android device and I have Spotify premium. If I try to play a song, I get no audio but the seconds will tick down on the timer as if it was playing. If I press the pause button the timer go...
  • Daniel
  • Community Legend
  • 608 Views
  • 4 replies
  • 0 likes
  • 608 Views
  • 4 replies
  • 0 likes

Poblem transfer Offline Files to Note 4

  I can't transfer offline files to my mobile....... 

  • Newbie
  •    I can't transfer offline files to my mobile.......  
  • Daniel
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Cuenta Premium

Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto

  • Newbie
  • Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto
  • Daniel
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Cannot play music on my anroid

I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it. When i hit the shuffle button it tells me to watch an adverticment (which there are none to watch and then tells me I should get premium. I ...

  • Newbie
  • I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it.  When i hit the shuffle button it tells me to watch an adverticment (which there are...
  • Daniel
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Cannot find Local Files on Android

hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them. Its not in my Playlists, or Songs. Someone please ...

  • Visitor
  • hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them....
  • Daniel
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

[Spotify Connect] No connection possible to iRoberts Stream 2

Hello everyone, I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, so the problem is on the phone side. I installed the latest v...

  • Newbie
  • Hello everyone,   I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, s...
  • Daniel
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Spotify stops between songs

hi,since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs but then it stops (the song doesn't seem like is paused...

  • Casual Listener
  • hi, since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs bu...
  • Daniel
  • Community Legend
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes