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Spotify keeps stopping for no reason

Spotify keeps stopping for no reason

Internet not the issue
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1 Reply

Hey there, 

 

Thanks for getting in touch about this and welcome to the Community! 

 

Just to confirm, is this happening across devices or only on a specific one? 

 

If it happens across devices, we'd recommend giving a different internet connection a go to see if that makes the difference. 

 

If it happens across different networks, it's recommended you secure your account by following the steps below:

 

  1. Log in to your account page and scroll all the way to the bottom.
  2. Select SIGN OUT EVERYWHERE.
  3. Request a password reset by visiting this article.

It's also worth checking the apps that are linked to your Spotify account on your account page under Apps and remove any you don't recognize. You can find out more tips on how to protect your account here.

 

If it happens on a specific device only, we suggest performing a clean reinstall of the app to get rid of any cached files that might be causing trouble.   


Let us know how it goes. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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