Spotify logs out and locks you out

[Lance2597]

Plan

Premium

Country

Philippines

Device

Samsung Galaxy A6

Operating System

Android

My Question or Issue

I have about 5,000+ songs I downloaded for offline use. However, after I restarted my phone, I found that Spotify has logged me out. When I try to log back in, Spotify alerts me that I am offline, and so I can't  log in. 

Therefore,  I end up reinstalling Spotify,  then manually redownloading all the songs I want. This has happened thrice now, and I don't think I will keep using Spotify premium if I have to redownload all my songs every night. 

[Peter]

Hey @Lance2592,

Thanks for reaching out to the Community about this.

This is an issue which we're still looking into, but unfortunately we're not able to provide an exact timeline for a fix at this stage.

Make sure to subscribe to this Ongoing Issue thread to receive updates - we'll keep you posted there on our progress.

Take care for now 🙂