Spotify loses connection when casting

[JeroenK1989]

Hello,

I'm having several issues that all involve connection to my device when casting

#1 Song info and playing time get out of sync. Music keeps playing but song info is not up to date. See this screenshot and notice the weird playing times

#2 Adjusting volume with Galaxy S8 - side buttons doesn't work sometimes, or suddenly it does making it jump to say 30% (which is not always admirable 😉 )

#3 Stream randomly pauses when it has just started. I can resume  manually and after a few songs it usually keeps going

#4 Crackling in songs. Whenever I reset met Wifi network it's okay again. Have to do this +- once a week. I have zero other internet issues btw, looks like this is happening inside Spotify

So, several issues which at least 1, 2 and 3 all have sometime to do with a bad connection. Overall it feels quite buggy at times and I would like some action taken on this, I pay way too much for this many bugs.

Details

I have a premium plan casting from my Samsung Galaxy S8. I cast to my Harman Kardon Enchant 800. I have found other topics addressing similar issues, with no answers:

Spotify, can you acknowledge long-standing issue: constantly loses connection to Chromecast Audio

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-can-you-acknowledge-long-stan...

Spotify to Chromecast paused casting problem - once more

https://community.spotify.com/t5/Ongoing-Issues/Spotify-to-Chromecast-paused-casting-problem-once-mo... 

Kind regards,

Jeroen

[Ver]

Hey @JeroenK1989,

Thanks for getting in touch with us 🙂

Could you give these steps a go and run a clean reinstall? Sometimes the cache can lead to different issues.

We'd suggest you also try with another network to see if there are any changes.

If you've already tried these steps or some additional troubleshooting steps, let us know. That way we'll able to avoid any repeating steps.

Keep us in the loop! We'll be right here if you have any questions.

[JeroenK1989]

Hi, the steps don't work. I only have 1 network at home (as mentioned with 0 other issues but still tried resetting it) so no idea how to test another one. 

[Novy]

Hi @JeroenK1989, 

Thanks for your reply. 

Not to worry. In this case, could you let us know if the same thing happens when you're using mobile data?

If possible, could you ask a friend or a family member to log in to their account using your device to see if they can replicate this? 

Let us know how it goes.

[JeroenK1989]

Hello,

I started excluding all possible errors and found out hard resetting my Enchant 800 speaker solved the issue!

So this topic can be closed. Thanks for your quick replies,

Jeroen

[Jeremy]

Hey there @JeroenK1989,

Thank you for getting back in touch with us and for confirming this.

We're glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Have a great continued weekend!

Take care 🙂

[fishfishcro]

I am having the same issue while connecting my phone (android 10) and windows 10, latest update of both OS and spotify app and Chromecast ultra AND my smart TV. in each instance the spotify app on my android gets stuck at a certain song and shows it's time as if it were the whole playlist time. just now I finished listening to a playlist and instead of stopping the playtime (or playback in total) it just keeps on counting. 18 minutes and 37 seconds for Intoxicated - radio edit by Martin Solveing and Good times ahead instead of 2 mintes and 40 seconds which is the total duration of a song. the issue arose about 2 weeks ago. everything worked perfect until that update. and please don't tell me I need to clean install the app because it's not that nor network problems.

[CarlosE]

Hey @fishfishcro,

Thanks for your post on this thread.

This might be caused by different factors, so as a first step, we recommend restarting your router by unplugging it from power for a few seconds. It's also a good idea to restart your devices.

Sometimes a clean reinstall can be of help in such cases, as it helps remove any corrupted files that might cause trouble, so it's worth trying.

If this doesn't do the trick, could you try logging in to a different account, like a friend's or relative's, to see if this behavior persists? This would help us narrow down the possible cause of this behavior.

Keep us posted. We'll be on the lookout.

[fishfishcro]

• nope, restarting the router does nothing. and it worked for three years perfectly. why I haven't reached out to community or support sooner is because it was working. sure, I have not had android 10 all of the time, but I do for almost a year now and only in past two weeks have I encountered this hanging on a song forever problem. also, I have tried reinstalling the app and restarting the router before posting here so that is why I have already suggested to skip this step. but sure, let's do that dance once again.

[Ver]

Hey @fishfishcro,

Thanks for getting back to us 🙂

Just to double-check- does the issue occur with another account?

In case you're using an SD card, you can try removing, reinstall Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.

Keep us in the loop! We'll be right here if you have any questions.

[fishfishcro]

thank you for your reply @Ver, that actually made a bit of difference. it was hanging a bit because of SD card. but this is only true to the last version of app I was using. I just updated my android app to latest version and so far no errors have occurred. the connection between devices is strong and snappy, as it had always been before these hanging on a song errors that were present with version before latest (the first one with precise listening history on android devices).

please consider this issue as solved.

[Novy]

Hi @fishfishcro, 

Thanks for keeping us in the loop. 

We're glad to hear that everything is now working as it should. 

If you need us again, we'll be right here. 

Cheers 🙂