Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify not recognising WiFi connection

Spotify not recognising WiFi connection

Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that there is no internet connection available. I can connect to some WiFi networks (such as school) but it never works at home. There are no error messages, just a failure to connect, runnig on android marshmallow, newest version of Spotify, on a nexus 5 with no other problems.

I've tried reinstalling Spotify, restarting my phone and the WiFi router but nothing seems to help, but I know installing quite an old version of Spotify solves the problem, any help would be greatly appreciated thanks!
Reply
0 Replies

Suggested posts