Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify not working on Samsung Galaxy S9+

Spotify not working on Samsung Galaxy S9+

I have been dealing with this issue for over a month now and it is extremely frustrating. When I open the Spotify app it shows the black screen with spp logo in the middle and then just keeps reloading that same black screen/app logo green rolling circle (see screen shot below). Over and over and over again. There is a blue bar at the bottom with my username and "google smart lock" as well. 

 

I have tried:

1. Reset device

2. Clear cache -> clear data -> reset device

3. Clear cache -> clear data -> Unistall app -> reinstall app

4. Clear cache -> clear datat -> Unistall app -> restart phone -> reinstall app

5. Resetting password on website and then all of the above scenarios again

6. Changing passwork on google passwords website and all of the above.

***None of these have worked***

 

Premium

USA

 

Device

Samsung Galaxy S9+ 

Operating System

Android version 9

 

How do I fix this issue??? I am beyond frustrated now. Paying for a service that I can't use is just ridiculous. 

 

20190813_205721.jpg
Reply
0 Replies

Suggested posts