Spotify not working on a particular wifi network

[rrgulati]

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

[kaworu_bloodpaw]

Are you on a school or work network? Often schools and businesses will block sites like Spotify and YouTube for example.

[OscarDC · Accepted solution]

Hey folks,

Thank you for reaching out to the Community.

As @kaworu_bloodpaw has mentioned, a work or school network could have some restrictions affecting the proper behavior of the app. In this case, we'd recommend trying with a different Wi-Fi network, mobile data or a different hotspot to see if it makes any difference. Also, it's worth checking if the Offline mode is turned on. If so, turn it off and try again.

Lastly, since this issue could be also related to some damaged cache stored on your device, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

Hope this helps. We'll be on the lookout.