Spotify not working on wifi

[DamienHickey]

Hi when I open the app when connected to WiFi it won't work. It works fine when connected to mobile data. I've reinstalled the app but no luck

[KenD80]

We are seeing the same thing. But it's only on Samsung devices. Other Android devices on the same network are working fine.

[OscarDC]

Hey there,

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the chats section to one of our Help boards as it fits better here.

This issue is commonly related to some damaged cache stored on your devices. First, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, it would be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be device-related or not.

We'll be on the lookout.