Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55738 Views
  • 68 replies
  • 25 likes
  • 55738 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27830 Views
  • 5 replies
  • 0 likes
  • 27830 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Unplayable hidden songs (can't unhide them)

PlanPremiumCountry DeviceLG G6Operating SystemAndroid Pie My Question or IssueAccidentally hid a song in Liked Songs and now I can't listen it it, while I can't even change it back. (Version 8.5.57.1164)

  • Casual Listener
  • Plan Premium Country   Device LG G6 Operating System Android Pie   My Question or Issue Accidentally hid a song in Liked Songs and now I can't listen it it, while I can't even cha...
  • AnimeEiba
  • Casual Listener
  • 25997 Views
  • 22 replies
  • 1 likes
  • 25997 Views
  • 22 replies
  • 1 likes

Superuser Contribution Ranking change in mixtape causes playback confusion

PlanPremiumCountryGermanyDevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueI was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and did not use spotify until a day later, when i continued playback on the sam...

  • Newbie
  • Plan Premium Country Germany Device Pixel 6 Pro Operating System Android 13   My Question or Issue I was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and...
  • Lyubka
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to save my music to my sd card

sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file manager there is no music on it thanks

  • Visitor
  • sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file m...
  • audngnbamzhd2673833
  • Casual Listener
  • 883 Views
  • 2 replies
  • 0 likes
  • 883 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Home play song from Spotify for less than 10 seconds and stopped with no reason

Google Home play song from Spotify for less than 10 seconds and stopped with no reasonPlanPremiumCountryThailandDeviceGoogle HomeOperating SystemAndroid Issue

  • Casual Listener
  • Google Home play song from Spotify for less than 10 seconds and stopped with no reason Plan Premium Country Thailand Device Google Home Operating System Android   Issue  
  • Alex
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • On going issue
  • 246 Views
  • 1 replies
  • 0 likes

Poor audio quality and they do not solve this problem

PlanPremiumCountryArgentinaDevice(Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310)Operating System(Android 10, Android 11, Android 12, MIUI 13, Windows 10) My Question or IssueI have been writing to you in the community...

  • Gig Goer
  • Plan Premium Country Argentina Device (Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310) Operating System (Android 10, Android 11, Android 12, MIUI 13, Windows 10...
  • 378 Views
  • 0 replies
  • 0 likes
  • Premium
  • 378 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs Playlist doe not Load with Google Built-in

PlanPremiumCountrySwitzerlandDeviceMotorola Edge 30 Ultra (Android 12)Renault Megane E-Tech (Android 10 Google built in) My Question or IssueMy "Liked Songs" Playlist don't get loaded in the Car.Android Built in is Android 10, Appversion of Spotify i...

  • Casual Listener
  • Plan Premium Country Switzerland Device Motorola Edge 30 Ultra (Android 12) Renault Megane E-Tech (Android 10 Google built in)   My Question or Issue My "Liked Songs" Playlist don't get...
  • Elerios
  • Casual Listener
  • 691 Views
  • 6 replies
  • 0 likes
  • Android Automotive
    Google built-in
    Megane E-Tech
    Renault
  • 691 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't like anymore song on my mobile

PlanPremiumCountryFranceOperating SystemAndroid My Question or IssueI'm not able to had song to my liked title from my phone although my playlist has around 1000 title Moreover I can still like them from my pc wich had them to liked title but they st...

  • Casual Listener
  •   Plan Premium Country France Operating System Android   My Question or Issue I'm not able to had song to my liked title from my phone although my playlist has around 1000 title&nb...
  • NikolaiAusBromberg
  • Newbie
  • 25614 Views
  • 27 replies
  • 4 likes
  • 25614 Views
  • 27 replies
  • 4 likes

Superuser Contribution Canvas Option

Canvas option is not showing on my phone (Samsung A30s) Please tell me solution or is my device not supported for canvas?.

  • Visitor
  • Canvas option is not showing on my phone (Samsung A30s) Please tell me solution or is my device not supported for canvas?.  
  • lvicho_l
  • Newbie
  • 678 Views
  • 4 replies
  • 0 likes
  • 678 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloading 0 of 1 notification won't go away

PlanPremiumCountryUKDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue A notification keeps showing up saying "Downloading 0 of 1...." every time I connect to WiFi. It can't be dismissed and just won't go away. I'm also convinced this...

Screenshot_20190131-093108~2.png
  • Newbie
  • Plan Premium Country UK Device Google Pixel Operating System Android Pie   My Question or Issue  A notification keeps showing up saying "Downloading 0 of 1...." every time I conne...
  • HereForThePods
  • Visitor
  • 12311 Views
  • 11 replies
  • 19 likes
  • 12311 Views
  • 11 replies
  • 19 likes

Superuser Contribution Weird behavior while playing music

Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:33. It also happens that the player counts the time ...

  • Regular
  • Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:3...
  • MihailY
  • Moderator
  • 895 Views
  • 14 replies
  • 1 likes
  • 895 Views
  • 14 replies
  • 1 likes

Superuser Contribution Music wont download

Dose anyone know why my music wint download. All the arrows appear nest to each song but thats all that happens?

  • Visitor
  • Dose anyone know why my music wint download. All the arrows appear nest to each song but thats all that happens?
  • Eni
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

cannot find local files in Spotify

Hi I authorized the ACC to my local files for Spotify but I cannot find my local music's in Spotify. I remember earlier there was a playlist like local files in my library. But it's not possible for now. How to troubleshoot this? Thanks

  • Regular
  • Hi   I authorized the ACC to my local files for Spotify but I cannot find my local music's in Spotify.   I remember earlier there was a playlist like local files in my library. But it's...
  • Prague
  • Community Legend
  • 651 Views
  • 1 replies
  • 1 likes
  • 651 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Login

PlanPremiumCountryIndonesia, SEADevice(Xiaomi Redmi 10 2022)Operating System(Android 12) My Question or IssueHello, previously I logged in on a Samsung device with a Samsung Account and registered a premium account. But now I don't use Samsung device...

  • Visitor
  • Plan Premium Country Indonesia, SEA Device (Xiaomi Redmi 10 2022) Operating System (Android 12)   My Question or Issue Hello, previously I logged in on a Samsung device with a Samsung ...
  • Alex
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App NO GLYPH issue

PlanPremiumCountryGerDeviceXiaomi Mi 10 ProOperating SystemAndroid 11 Miui 12.2.3 (CHN) My Question or IssueI want my icons back, I've reinstalled the app, cache clear, data clear and logged into another device but nothing helped.Other device being g...

  • Casual Listener
  • Plan Premium Country Ger Device Xiaomi Mi 10 Pro Operating System Android 11 Miui 12.2.3 (CHN)    My Question or Issue I want my icons back, I've reinstalled the app, cache clear,...
  • OscarDC
  • Moderator
  • 2768 Views
  • 3 replies
  • 0 likes
  • app bug
    app glitch
    Icons
    No glyph
    play pause symbol broken
    symbols issue
  • 2768 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can no longer sort playlists??

Premium PlanUS Samsung Galaxy s22 ultra I used to be able to click the little hamburger when in a playlist and choose how I want it sorted-- by title, by artist, by recently added. I used this feature ALL THE TIME because I have some giant playlists ...

  • Visitor
  •   Premium Plan US   Samsung Galaxy s22 ultra   I used to be able to click the little hamburger when in a playlist and choose how I want it sorted-- by title, by artist, by recent...
  • AlejaR
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no way to set Spotify to uae Wi-Fi only

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no way to set this app to use wifi only. People have been asking for it for ten year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There i...
  • AlejaR
  • Moderator
  • 543 Views
  • 5 replies
  • 0 likes
  • 543 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not playing local songs. Suddenly works. Then stops.

PlanPremiumCountry DeviceS21 Ultra - newest OSOperating SystemWindows 10 My Question or IssueI swear to god I am losing my **** mind with this "app".It all started out of nowhere.I can listen to all of my songs (online and local song files) on the de...

  • Newbie
  •   Plan Premium Country   Device S21 Ultra - newest OS Operating System Windows 10   My Question or Issue I swear to god I am losing my **** mind with this "app". It all sta...
  • OscarDC
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I'm premium and I still get ads 🛑

There's a promotion currently running by Spotify to get a Google home miniAnd that's being shoved in your face as an in-app popup when you open the mobile app even when you're premium, and there is no option to disable that. Spotify this is not okay,...

  • Regular
  • There's a promotion currently running by Spotify to get a Google home mini And that's being shoved in your face as an in-app popup when you open the mobile app even when you're premium, and there is...
  • Ekipogh
  • Newbie
  • 637 Views
  • 2 replies
  • 5 likes
  • 637 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify download problem at Samsung Galaxy S22 Ultra

PlanPremiumCountryUSDeviceSamsung Galaxy S22Operating SystemOne UI version 5.1Android Version 13 Google play system update March 1, 2023My Question or IssueWhy I can't download Spotify to my Samsung

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy S22 Operating System One UI version 5.1 Android Version 13  Google play system update March 1, 2023 My Question or Issue Why I can't down...
  • MihailY
  • Moderator
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Spotify logs off after restart

PlanPremiumCountry Device Operating SystemAndroid 13 My Question or IssueIf you're reading this, could you please:- Enable offline mode- Move storage to SD card- Reboot phone- Reply to this post with: - Logged off after reboot? Yes/No - Android Versi...

  • Music Fan
  • Plan Premium Country   Device   Operating System Android 13   My Question or Issue If you're reading this, could you please: - Enable offline mode - Move storage to SD card...
  • WilcoSnel
  • Music Fan
  • 637 Views
  • 2 replies
  • 1 likes
  • Android offline mode sd card storage logged off reboot research
  • 637 Views
  • 2 replies
  • 1 likes