Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51762 Views
  • 66 replies
  • 25 likes
  • 51762 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882097 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882097 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27406 Views
  • 4 replies
  • 0 likes
  • 27406 Views
  • 4 replies
  • 0 likes

Superuser Contribution Someone stole my playlist

PlanPremium duoCountry Denmark Device(Samsung galaxy s20fe)Operating System(Android newest.) My Question or IssueI have 2 playlist and spotify is set as one of the makers of the playlists I can't Edit or swipe to put songs in queIs there any way i ca...

  • Newbie
  • PlanPremium duo Country Denmark    Device (Samsung galaxy s20fe) Operating System (Android newest.)   My Question or Issue I have 2 playlist and spotify is set as one of the ...
  • Alex
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution como iniciar mi cuenta premium en un dispositivo nuevo

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes.Cuando instalo la aplicacion solo puede usar la version gratis y cuando va a cambiar a prem...

  • Newbie
  • Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes. Cuando instalo la aplicacion solo pued...
  • Lyubka
  • Moderator
  • 68167 Views
  • 7 replies
  • 2 likes
  • 68167 Views
  • 7 replies
  • 2 likes

Superuser Contribution App plays last song/podcast I was listening out of nowhere

Since I bought a new phone, same brand (Motorola), been through some embarassing moments. Sometimes Spotify starts playing the last song/podcast I was listening to. It can be when my phone is inside my purse, it can be when I'm going into others apps...

  • Visitor
  • Since I bought a new phone, same brand (Motorola), been through some embarassing moments. Sometimes Spotify starts playing the last song/podcast I was listening to. It can be when my phone is inside ...
  • Joan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The music stutters all the time

PlanPremiumCountryArgentinaDevice(Xiaomi Redmi Note 10 Pro)Operating SystemMIUI 13 Android 12 My Question or IssueOn my Xiaomi Redmi Note 10 Pro I haven't been able to listen to music on Spotify for 3 weeks because everything sounds choppy and looks ...

  • Gig Goer
  •   Plan Premium Country Argentina Device (Xiaomi Redmi Note 10 Pro) Operating System MIUI 13 Android 12   My Question or Issue On my Xiaomi Redmi Note 10 Pro I haven't been able t...
  • lachterma-ar
  • Gig Goer
  • 624 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 624 Views
  • 2 replies
  • 0 likes

Superuser Contribution canvas feature not accessible on my android device.

the canvas feature available has completely disappeared from the settings. i tried logging in on another device from the same email it doesn't work but i tried using a different email and it started working. i can't use the other account as i am a pr...

  • Casual Listener
  • the canvas feature available has completely disappeared from the settings. i tried logging in on another device from the same email it doesn't work but i tried using a different email and it started ...
  • AlejaR
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ

Plan PremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueEverytime I try to use DJ my app crashes and force closes itself

  • Visitor
  •   Plan  Premium Country USA Device Samsung Galaxy S7 Operating System Android My Question or Issue Everytime I try to use DJ my app crashes and force closes itself 
  • AlejaR
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify não toca quando conectado ao Bluetooth

Celular está conectado ao Bluetooth tudo está reproduzindo corretamente inclusive outros aparelhos de reprodução de áudio menos o Spotify que continua tocando via celular

  • Visitor
  • Celular está conectado ao Bluetooth tudo está reproduzindo corretamente inclusive outros aparelhos de reprodução de áudio menos o Spotify que continua tocando via celular
  • Eni
  • Moderator
  • 1057 Views
  • 1 replies
  • 0 likes
  • 1057 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect Devices on Local Data Music

PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy Z Fold 4, Denon Home 250, Amazon Echo Dot 3rd generationOperating SystemOne UI 5.1 My Question or IssueHi, i have the problem that i can't listen to local music with my speaker Denon Home 250 throu...

  • Visitor
  •   Plan Premium Family Country Germany Device Samsung Galaxy Z Fold 4, Denon Home 250, Amazon Echo Dot 3rd generation Operating System One UI 5.1   My Question or Issue Hi,  ...
  • Alex
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jeden Morgen Musik, Wecker ist abgeschaltet.

Seit längerem spielt Spotify jeden Morgen ein und denselben Titel ab.Wecker ist aus und dennoch jeden Morgen das gleiche.Vor einiger Zeit hatte ich Spotify als Wecker. Habe es rückgängig gemacht. Es hört aber einfach nicht auf. Spotify habe ich mehrf...

  • Visitor
  • Seit längerem spielt Spotify jeden Morgen ein und denselben Titel ab. Wecker ist aus und dennoch jeden Morgen das gleiche. Vor einiger Zeit hatte ich Spotify als Wecker. Habe es rückgängig gemacht....
  • Lyubka
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! can't download my songs

this have been happening for a while. my songs just won't download at all. evertime I hit the download button, it keep stuck and won't download anything at all. already made a clean reinstall of the app. but can't get a solution for this. please, hel...

  • Casual Listener
  • this have been happening for a while. my songs just won't download at all. evertime I hit the download button, it keep stuck and won't download anything at all. already made a clean reinstall of the ...
  • SailorSona
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Tapping the heart icon on the Android app does not change it in any way

On pressing the heart icon in the notification drop down player or with the app open does not change it from an outline to indicate that it's been added to my liked songs playlist. I just get a popup at the bottom stating it's been added.

  • Casual Listener
  • On pressing the heart icon in the notification drop down player or with the app open does not change it from an outline to indicate that it's been added to my liked songs playlist. I just get a popup...
  • Alex
  • Spotify Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Sorting Alphabetically for Android

Is there a way to do this yet? I can't believe how many people have said something about it. I think I'm in the same boat as most people.........My playlists on my laptop are arranged alphabetically by artist. Whenever I add new music and sync to my ...

  • Newbie
  • Is there a way to do this yet? I can't believe how many people have said something about it. I think I'm in the same boat as most people.........My playlists on my laptop are arranged alphabetically ...
  • hup333
  • Regular
  • 4518 Views
  • 7 replies
  • 10 likes
  • 4518 Views
  • 7 replies
  • 10 likes

Solved!!Superuser Contribution Spotify doesn't find Bluos player any more

PlanPremiumCountryNetherlandsDeviceSamsung A40 and HP LaptopOperating SystemAndroid and Windows 10 My Question or IssueSince this morning I can't find my Bluesound Powernode 2 device any more in the Spotify app. I have already uninstalled and reinsta...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung A40 and HP Laptop Operating System Android and Windows 10   My Question or Issue Since this morning I can't find my Bluesound Powernode ...
  • Dian
  • Spotify Legend
  • 6876 Views
  • 6 replies
  • 0 likes
  • 6876 Views
  • 6 replies
  • 0 likes

change country

i cant change country. i liveing in iran and show country Germany

  • Visitor
  • i cant change country. i liveing in iran and show country Germany
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes