Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify on Android closes after a second on Xperia XZ1

Spotify on Android closes after a second on Xperia XZ1

I´m using the Android app of Spotify on my new phone Xperia XZ1.

Since the latest upgrade the app open and in one second it closes

Spotify is still running if I view all running apps.

 

I have tried:

- Delete data

- Clear cache 

- Uninstall app - Spotify is not possible to uninstall completely since it´s included by default by Sony.

 

I have logged out from all other devices 

I have deleted all my own playlists 

I have stoped to follow other playlists.

 

Regards 

Peter 

 

Reply
9 Replies

Same problem. Sony ZX Premium
Tried all sort of things, nothing work.

Same here, no luck with any "fix"! 

Same issue. For me problem started when I played with Google Assistant. If I switch to different Spotify account, it works again (!!!)

 

Sony Xperia Compact (F5321), Nogat 7.1.1, Build 34.3.A.0.252

 

Reported it here:

https://community.spotify.com/t5/Android/App-crash-logging-in-as-user-1-but-works-when-logged-in-as-...

 

/Marcus

Hi!

 

I think it is the two latest updates of Spotify that causes the problem, if I remove Spotify to the default version and log in to it, it works but when the app is updated to latest version it crasches again 😕

 

//Peter

Actually, for me it started working again, with the latest version (3 Jan). For now, I'm happy.

I posted a issue to Spotifys support, lets see what they answer.

Works for me again. Same spotfy version. Only change is that I installed a Google Home Mini, and after used it to play spotify on chromecast - the Android app works again.

 

Wierd.

 

/Marcs

Got same problem also on my Sony Z5! Any solution?

 

Hi!

We, I and Spotify support found a solution, the support was really helpful and patient with me 🙂

We tried a lot of things but in some way I had two account and free and a premium family account the simplest solution was to have Spotify to delete my account so I could create a new one and after that everything works perfect.

Br

Peter

Suggested posts