Spotify opening music alone

[davidsudre]

Plan

Premium

Country

Brazil

Device

S10+

My Question or Issue

Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some random music appears to be playing on spotify web.

I'm already changed the password, disconnected from all devices and the issue still keep happining. 

It's like a pop up of a random music that appears on notification bars and sometimes that appears like already playing. Sometimes, it just keep waiting for me to play.

It is really annoying. Anyone have any ideas how to solve this?

Thanks!

[Emilia_8]

Hi @davidsudre, 

I'm sorry to hear that!

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

Then you can go to your account page and click SIGN OUT EVERYWHERE again. 

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.

You can find the contact form here.