Spotify plays podcasts but stopped playing music

[RobPd]

Plan

Premium Duo 

Country

UK

Device

Fairphone 4

Operating System

Android 13

My Question or Issue

Today Spotify won't play music but still plays podcasts on my Fairphone. The other phone on the same Duo account is fine (Motorola).

I've cleared cache and data, uninstalled the app, powered off, removed the SD card, powered up, reinstalled the app and it made no difference.

Any ideas?

[banyanbaby]

Same here.

[LennartDerksen]

Same problem here on the windows 10 web player

[Elvie3]

I'm having the exact same problem, just started this evening. Hope someone can work it out!

[craigio]

Working for me now

[RobPd · Accepted solution]

Started working again for me too today. I haven't touched it so maybe Spotify have tweaked something.  If so, thanks!  The problem has gone.

[neurosparkly]

I have the same problem on Samsung Frame TV. Music wont play (unless its video) but podcasts works fine. I dont know what to do. It 8 months already. 

[MartinT]

Hey @neurosparkly,

Thanks for reaching out to the Community!

Has the uninstall suggested from previous users not worked? Did you check to see if all updates on the device have been made? Let us know what troubleshooting you've done so far so we don't repeat ourselves. Does the app behave differently? Could you show us how it looks on your end. 

With that we'd be happy to investigate.

[sunflowerhead1]

its been like a few weeks and i still encounter the same problem. it keeps saying that spotify cant play this right now. i have done everything from logining in and out, uninstalling and installing, switching wifi, loging out reseting my chromebook and logging back in, checking if the computer is outdated, looking for device updates... it would work for like podcasts but then when i want to listen to music it shows the same thing again... this is so frustrating. 

[OscarDC]

Hey @sunflowerhead1,

Thank you for joining the conversation and for the info shared.

We appreciate all the troubleshooting you’ve tried. To continue investigating this case, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

It would also be great if you could have that same friend/family member log in with their account on your device to see if the issue persists. This will help us understand if it could be account-related or not.

Lastly, since you're using a Chromebook would you mind confirming if the issue persists if you use the Web Player instead of the Android app?

We'll be on the lookout.