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Spotify plays white noise instead of music, but only with headphones

Spotify plays white noise instead of music, but only with headphones

 

Plan

Premium

Country

Germany

Device

Samsung S6

Operating System

Andoid 7.0

 

My Question or Issue

 

As of today, when i try to listen to music Spotify only plays white noise, similar to the white noise when a radio is out of a channel.  This only happens on my phone (Spotify on pc works fine) and only when headphones are plugged in (it works with the smartphones audio). I know it sound like my headphone is broken, but it works just fine with youtube and my other music, also other headphones have the same problem if i plug them in.

 

I already deleted the cache, reinstalled 2 times and followed the andoid-troubleshooting guide. I also tried it with mobile data and in offline-mode and also turned pretty much all options on and off again. I also restarted my phone and added spotify to the apps not observed by my phone for energy-saving.

 

Please help.

 

Kind regards,

Xav

Reply
2 Replies

same problem here Samsung Galaxy S6. Started today

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