Spotify radio's album art and songs are grayed out

[stegnersaurus]

Hello. As the topic says, when I use radio in Android Spotify (I am a free user) the album art and song information is dark and very hard to see. I was wondering if anyone had a similar problem, and if there is a fix. I have attached a picture to show what is happening. Thank you!

[Liam]

Hi, this is because you are a free user - when the app detects that you can't play a track it greys it out...

There is currently no way around this, and it would effect all users 🙂

[stegnersaurus]

Are you sure about this? I have been using radio for months as a free user and have never had this problem.

[Liam]

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@stegnersaurus wrote:

Are you sure about this? I have been using radio for months as a free user and have never had this problem.

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I was until you said that 😕

It could have been introduced in the new version, or have you recently got a new device?#

I can't test it, as I am premium and am in the UK 😕

[stegnersaurus]

I am in the US and this is the same phone. I figured it might be a cache problem, but that didn't fix it.

[Fifthcrash]

I am also having this greyed out problem, which i figured I was over my monthly time limit as a user, so I just upgraded, still greyed out, I tried quitting Spotify, then logging back in, still no problem, does it take time for your account to be upgraded?

[SteveBrammer]

Radio on mobile is available to free users in the USA and has been ever since radio was introduced on mobile as far as I know.

This is presumably to try and compete with Pandora.

It is not available to free users on mobile anywhere else.

[stegnersaurus]

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@SteveBrammer wrote:

Radio on mobile is available to free users in the USA and has been ever since radio was introduced on mobile as far as I know.

This is presumably to try and compete with Pandora.

It is not available to free users on mobile anywhere else.

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I'm aware of that, but it doesn't help with this problem at all.

[SteveBrammer]

My reply was to @LiamW but this Lithium forum software doesn't make that very obvious, sorry about that.

[Liam]

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@SteveBrammer wrote:

@my reply was to @LiamW but this Lithium forum software doesn't make that very obvious, sorry about that.

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It does if you hit the quote button once in a while 😉

(And I know it has always been free in the US, so why mention it?)

[SteveBrammer]

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@LiamW wrote:

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@SteveBrammer wrote:

@my reply was to @LiamW but this Lithium forum software doesn't make that very obvious, sorry about that.

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It does if you hit the quote button once in a while 😉

(And I know it has always been free in the US, so why mention it?)

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You said: His problem was because he was a free user.

He said: That's strange because it's been working for months.

You said: Now I'm not sure.

I naturally assumed at that point that you didn't think it was possible for free users to use radio on mobile.

Sorry for all the confusion, please ignore everything I wrote 🙂

[Liam]

No worries 😉

[stegnersaurus]

I guess this is really an isolated problem then. Oh well, at least I tried. Thanks everyone.