Spotify randomly crashing in the background - Samsung Galaxy Tab S7

[PilotGW]

Plan

Free

Country

United Kingdom

Device

Samsung Galaxy Tab S7 (WiFi)

Operating System

Android 13 (One UI 5.1.1)

My Question or Issue

I've recently started using Spotify again. Unfortunately, whilst listening to music in the background, it will randomly stop playing. The time it takes for this to happen ranges from a few minutes to about an hour.

If I subsequently open the app from the background, all I see is a black screen. It also looks like it's trying to load the rest of the graphics, although however long I wait, the app no longer responds. The only way to get it working again is to completely close out and start over.

I've also noticed that when this happens, my notification area breaks, and I can no longer drag notifications down to expand them. This requires a restart to fix.

I have already tried completely reinstalling the latest version of the app from the App Store. My tablet is also updated to the latest version and naturally I've tried restarting it.

[Lyubka]

Hey @PilotGW,

Thank you for reaching out here in the Community. 

First up, we'd recommend logging out and then logging back in two times in a row on your phone. It sounds a bit odd, but it forces a sync between the account and your device.

It's also a good idea to give this a try on a different network. For example try to connect to another Wi-Fi or test with a hotspot network (if possible) to see if that makes any difference for you. 

In case the issue persists, would you mind checking if the same behavior continues with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your device to test this. This will help us understand if it's account related or not. 

Hope this helps. Let us know how it goes 🙂