Spotify randomly goes silent

[pmnbarbosa]

I'm a premium user.  I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem.

Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to pull the music slider to the begining of the song for the audio to apear.

[crematedman]

@pmnbarbosa sorry to hear you're having that playback issue!

how long has this issue been occurring? does it only happen on your mobile device?

[pmnbarbosa]

Yes, on my Android. I've been having it for a long time (over an year).

[crematedman]

@pmnbarbosa okay, sure

here are a few troubleshooting steps for you to try:

• delete the cache on the app
• try a fresh re-install - https://support.spotify.com/us/using_spotify/troubleshooting2/reinstallation-of-spotify/

[Screwyouspotish]

Okay, a few short install fixes the issues for a week or so and then it returns.

[Screwyouspotish]

Does not work. Any fix lasts for a few seconds only. The volume goes erratic.