Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

[marses]

Plan

Premium

Country

Switzerland

Device

Samsung Galaxy S9

Operating System

Android version 9

My Question or Issue

When my screen is off, there is a very random and unpredictable issue where the music suddenly stops playing. Generally it doesn't restart until I turn my screen on again, but once it also restarted on its own after a while.

I went into the battery optimisation settings and made it "Not optimised" for Spotify, it still happens.

[CSChen]

I got the same problem with my S9 after last update. It's really annoying and unacceptable. It's common to keep the music playing when screen off for a music app. How could you release your update without testing?

Please fix it ASAP!!!

Or I may try to get refund and go to another app. I believe others will do the same as well.

[SWXYZE]

This sucks hahaha the same thing happened to me when I moved to a windows phone. I assumed it was because the handset was a bad model. Try log in on another device and see if you have the same issue.

[hlgollop]

I have been having this since the last update version 8.5.17.676, please can someone look into this issue. 

Premium

Country

United Kingsom

Device

Samsung Galaxy S9

Operating System

Android version 9.0

[pisuicas]

Hi, same for me. I have a Samsung Galaxy Note 9, and the music stops for some irregular time repeteadly. It's really anoying. Country Costa Rica.

Version of spotify 8.5.21.754

Model SM-N9600

Android 9

[Petya]

Hey all,

Thanks for notifying us about this.

Let's do a clean reinstall first. Before that, you'd have to separate your offline devices. Disconnect all devices from your account here. 

Then follow these steps:

1. Go to Settings on your phone.
2. Select "Apps".
3. Tap "Spotify" in the app list.
4. Tap on "Storage> Clear Data" for a clean reinstallation.
5. Tap Uninstall.
6. Open Google Play and install the Spotify Music app.

There is something else you could do if that does not help. Go to:

• Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
• Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable
• Last step - restart the phone. Then everything should be fine 🙂

[hlgollop]

Hi, I have done this and for me it works perfectly, thankyou 🙂

[Petya]

Hey @hlgollop,

Thanks for following the steps and letting me know everything's okay now.

Feel free to accept my comment above as a solution so others with the same issue can benefit from it too if they see this post. Thanks!

Have a great day 🙂

[Alitt1]

This solution did not work it fixed the problem for a second and then went back to doing exactly what it did before.  Frankly, there is clearly a major problem mwith the app on Android devices and every single person deserves a full refund since  the time of last update, at the very minimum (considering the wasted time and efforts).  I have gone through every trouble shooting option with the Spotify cares team on Twitter and now this; nothing has solved the problem.

I am at a complete loss and ready to finally end my subscription and uninstall the app for good.

Is there anything else I can try and what can you do about a refund?

[Petya]

Hi @Alitt1,

Thanks for being active in the thread. 

Could you let us know the following:

1. your exact Spotify version
2. your device and OS version
3. which steps you have tried 

4. which step or steps fixed the problem briefly for you

Thanks in advance, I look forward to your reply 🙂 

[BillStainsby]

Perfect!! app works great now thank you 

Samsung S10+

[Petya]

Hi @BillStainsby,

I'm glad to hear (read) that! 

Feel free to reach out to us anytime you have questions or need help with your Spotify app 🙂 

Have a great day! 

[Alitt1]

1. Version 8.5.22.734
2. Samsung Galaxy s8; Android Version 9
3/4. The last step I tried the clean reinstall which partially helped
temporarily. Before that, among other things, I tried a regular reinstall,
and separately clearing data/cache, I've changed battery settings,
permissions, I have removed my SD card, confirmed I have enough space on my
phone,

[hlgollop]

Hi Alitt1 - i have also used the above soloution which has worked, have you made sure the battery optimisation setting is turned off on spotify ? 

Kind Regards 

[Alitt1]

@hlgollop Thanks. Yes, that is turned off.

[pisuicas]

Thanks a lot. It worked for me too.