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Spotify sound issues

Spotify sound issues

Hi! I've had my Nexus 5 for a couple of months now and 2 days ago my phone started to reduce the sound level while listening to music with Spotify. The sound level goes to 0 and I can't increase it again unless I press the sound adjustment buttons on the side of the phone. Any ideas what the problem might be?
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2 Replies

That is weird, do you have any audio effects or equalizers running?

Peter
Spotify Community Mentor and Troubleshooter

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I usually don't but I just activated the built in equaliser that Spotify provides and so far no problems. The sound problem usually appears after 2-3 songs but I've listened to 5 songs now and no problems yet!

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