Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52021 Views
  • 67 replies
  • 25 likes
  • 52021 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882193 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882193 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27430 Views
  • 4 replies
  • 0 likes
  • 27430 Views
  • 4 replies
  • 0 likes

Some songs download the rest say loading

The songs that are all showing loading on my Samsung Galaxy SIII are from my iTunes library and since then I've had to get another computer. In the meantime iTunes lost my playlists or something because they are gone except for a few. So how do I get...

  • Newbie
  • The songs that are all showing loading on my Samsung Galaxy SIII are from my iTunes library and since then I've had to get another computer.  In the meantime iTunes lost my playlists or somethin...
  • Musical4Ever
  • Roadie
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

BUG REPORT : Unexpected "no space left on this device" error message

Device : Galaxy Note II (GT-N7100) SD Card : 32Gb Class 10 Android version : 4.3 - N7100XXUEML3 Spotify version : 0.7.5.698 Internal storage : 9,63Gb/10,44Gb used SD Card storage : 15,0/29,71GB used Action : request for synching 2 playslits offline (...

  • Music Fan
  • Device : Galaxy Note II (GT-N7100) SD Card : 32Gb Class 10 Android version : 4.3 - N7100XXUEML3 Spotify version : 0.7.5.698   Internal storage : 9,63Gb/10,44Gb used SD Card storage :...
  • ant1
  • Music Fan
  • 1877 Views
  • 16 replies
  • 0 likes
  • 1877 Views
  • 16 replies
  • 0 likes

Replays same track after returning to same playlist

Hello, When I listen to a playlist (i.e. playing an album from a search of an artist), I stop some track in the middle and reopens spotify another time (sometime a few hours, something the next day). I press play to play the track I stopped in the mi...

  • Newbie
  • Hello,   When I listen to a playlist (i.e. playing an album from a search of an artist), I stop some track in the middle and reopens spotify another time (sometime a few hours, somethin...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

offline folder deleted

Hello i am from germany so sorry for my bad 30 before, i updated a playlist on my computer and after that i wanted to hear the playlist on my mobile phone. But when i opened spotify i had to login and all my playlist were deleted. What could i do to ...

  • Casual Listener
  • Hello i am from germany so sorry for my bad 🙂 30 before, i updated a playlist on my computer and after that i wanted to hear the playlist on my mobile phone. But when i opened spotify i had to l...
  • shizwipe
  • Newbie
  • 841 Views
  • 8 replies
  • 0 likes
  • spotify offline folder deleted
  • 841 Views
  • 8 replies
  • 0 likes

Predictive Text or search suggestions

I have a Galaxy S4, does Spotify have predictive text or search suggestions? I have trying Beats music lately and its really handy.

  • Regular
  • I have a Galaxy S4, does Spotify have predictive text or search suggestions? I have trying Beats music lately and its really handy. 
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Downloading Over 3G when disabled in App

Hi, I've just got a Nexus 5 with KitKat 4 and this morning kicked quite a few playlist downloads off while on my home WiFi so I could listen to them at work. I had the app set to not down load over 3G so thought that once I'd leave the house it would...

  • Casual Listener
  • Hi,   I've just got a Nexus 5 with KitKat 4 and this morning kicked quite a few playlist downloads off while on my home WiFi so I could listen to them at work. I had the app set to not down ...
  • timetoshine
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

[Spotify Mobile] [Android] [Premium] How can I see all downloaded songs on my device?

Hi, can you implement a function for the mobile app where you can see all songs that you downloaded (offline mode) on your device without having to go through every single offline playlists. It should be like a local (mobile device's) spotify library...

  • Newbie
  • Hi, can you implement a function for the mobile app where you can see all songs that you downloaded (offline mode) on your device without having to go through every single offline playlists. It sho...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Internet connection lost - keeps happening

Hi, I live in Norway with a Telenor- Samsung Galaxy S4 Active cell phone. I am a spotify premium user and even though I am connected to my 4G/3G mobile network spotify loses connection after a (really) short while. This has been going on for a very l...

  • Casual Listener
  • Hi, I live in Norway with a Telenor- Samsung Galaxy S4 Active cell phone. I am a spotify premium user and even though I am connected to my 4G/3G mobile network spotify loses connection after a (r...
  • NichoV
  • Casual Listener
  • 730 Views
  • 2 replies
  • 0 likes
  • 730 Views
  • 2 replies
  • 0 likes

Playlist folders appear at the bottom of the list

Hi, Thanks for the update with playlist folder support. However, since playlist folders cannot be 'downloaded', they appear all of the way at the bottom of the screen after the list of downloaded playlists. I don't really have a use for separating th...

  • Casual Listener
  • Hi,   Thanks for the update with playlist folder support. However, since playlist folders cannot be 'downloaded', they appear all of the way at the bottom of the screen after the list of dow...
  • Sybar
  • Newbie
  • 1910 Views
  • 12 replies
  • 10 likes
  • 1910 Views
  • 12 replies
  • 10 likes

Solved!! *confused* two different Spotify's, but same version and android!

Hey, I'm Spotify premium member more than a year and I would like to keep it that way but... Briefly: A friend of mine and I have same spotify version (0.7.6.344) and same android version (4.3), but still different features and style! Why? I have a S...

  • Visitor
  • Hey, I'm Spotify premium member more than a year and I would like to keep it that way but...   Briefly: A friend of mine and I have same spotify version (0.7.6.344) and same android...
  • Daniel
  • Community Legend
  • 6415 Views
  • 4 replies
  • 0 likes
  • 6415 Views
  • 4 replies
  • 0 likes

Solved!! Is this Normal

I am new to Spotify from MOG and have questions regarding the normal operation of the Android App. For reference I do have the Premium subscription. Playlist Playback: Is default order playback possible instead of Shuffle playback? Sometimes I dont m...

  • Casual Listener
  • I am new to Spotify from MOG and have questions regarding the normal operation of the Android App.  For reference I do have the Premium subscription.   Playlist Playback:  Is defau...
  • jibeason
  • Casual Listener
  • 472 Views
  • 2 replies
  • 0 likes
  • 472 Views
  • 2 replies
  • 0 likes

Offline Playlist Folder

Hello everyone, is it somehow possible to create playlist folders for offline playlist? Another question: I don't really get it with making a playlist available for offline mode and synchronising. If I am in the same wlan with my mobile phone and the...

  • Regular
  • Hello everyone,   is it somehow possible to create playlist folders for offline playlist?    Another question: I don't really get it with making a playlist available for offlin...
  • madmaxlax
  • Regular
  • 1227 Views
  • 4 replies
  • 0 likes
  • 1227 Views
  • 4 replies
  • 0 likes

Spotify Android App, co-exist with others?

Is there any obvious reason why the Android App will not happily co-exist with other music streaming services?

  • Regular
  • Is there any obvious reason why the Android App will not happily co-exist with other music streaming services?
  • Daniel
  • Community Legend
  • 741 Views
  • 8 replies
  • 0 likes
  • 741 Views
  • 8 replies
  • 0 likes

app crashes when going on my playlists

Hi I've had this app for a few months now and it worked with no problems but since two weeks ago as soon as I go on one of my playlists or tap to add something to it the whole app crashes and I can't get on it anymore forcing me to uninstall it and r...

  • Newbie
  • Hi I've had this app for a few months now and it worked with no problems but since two weeks ago as soon as I go on one of my playlists or tap to add something to it the whole app crashes and I can't...
  • Daniel
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Playing a song imported from iTunes.

I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.) I imported to Spotify. I can play the song on my lap top. I included the song in a new mix. I downloaded the mix to my Android. It won't play on my Android. It says the so...

  • Regular
  • I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.)   I imported to Spotify.   I can play the song on my lap top.   I included the song in a new ...
  • Daniel
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Problem with external SD card

I think this issue is taking too much time to get addressed. I have: - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify But the latest version does not want to detect my external 32gb SD card...

  • Regular
  • I think this issue is taking too much time to get addressed. I have:   - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify ...
  • Daniel
  • Community Legend
  • 429 Views
  • 5 replies
  • 0 likes
  • 429 Views
  • 5 replies
  • 0 likes

songs randomly pause, offline and online mode.

Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated.This happens while streaming in radio or albums or in offline playlist aswells. In additio...

  • Casual Listener
  • Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated. This happens while streaming in ra...
  • antics7
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Playlist synchronized only at normal quality level.

I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline and the quality selected is maximum as usual... To per...

  • Visitor
  • I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline &nb...
  • user-removed
  • Not applicable
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

downloaded files

downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?

  • Newbie
  • downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?
  • pnc
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes