Spotify stops immediately on samsung S9 Android 10

[Timonius]

Plan

Premium

Country

Belgium

Device

Sammsung S9

Operating System

Android 10

My Question or Issue

Immediately after starting the psotify app, it shuts down, without any message. 

I already tried:

- rebooting

- clearing cache and data

- removing/reinstalling the app

Nothing seems to help. The app worked fine until a few days ago.

Can this be fixed, is there any workaround or other things I can try?

[Petya]

Hey there @Timonius,

Welcome to the Community! We're here to help.

We'd recommend you to check for any pending updates for your Android and install them. Apart from that, check if there're any cache-clearing apps (also those that are built-in) and turn them off.

Make sure there are no battery optimization settings turned on for Spotify.

You can follow these steps. (Note: Menus may vary on different devices):

• Go to Settings > Apps > Spotify > Battery.Turn on the Allow background activity feature.
• Then go to Settings > Apps > Spotify > Battery > Optimize Battery Consumption. Scroll down to Spotify and disable battery optimization for this app.
• After this go to Settings > Apps > Spotify > Mobile Data Connection. Make sure that Allow background usage and Allow app when saving data are turned on.

Hope this helps! 

Let us know if you have any more questions.
 
Have an awesome day!  

[Timonius]

Hi,

Followed these steps, and allow data when data saving waa the only setting that was not as it should be. Sadly, this did not make any difference.

[Petya]

Hey @Timonius,

Thanks for getting back to us.

Could you try to check your SD card for any errors?

If it doesn't show any errors, let’s try the following steps to see if it helps:

1. Remove the SD card from your device.
2. Clear the cache of the app.
3. Uninstall Spotify from your device (don’t reinstall it just yet). 
4. Return the SD card in your device.
5. Reinstall Spotify. 

We'll be looking out for your reply 🙂

Have a great day!

[Timonius]

Hello,

Thanks for the help

This device is a dual sim and the sd card slot contains a 2nd sim card. Nevertheless tried the steps with the 2nd sim removed but after reinstall (with 2nd sim still out) ispotify crashes on startup.

[Petya]

Hello again @Timonius,

Thanks for the reply.

Another setting that might be causing the app to crash is related to the storage options. We'd suggest you enable all permissions for the Spotify app and then perform a clean reinstall again. You can access the storage settings for Settings > Apps > Spotify > Permissions > Storage. Make sure Spotify is enabled. Note: Menus may vary on different devices.

You can also have a look at this topic, where users have shared more troubleshooting step for Android.

Keep us posted.

Have a great day!
 

[Timonius]

Thanks again for assisting. We tried the steps exactly but with no success. I also went through the topic you've shared and tried a few od the suggestions there. I'm afraid we'll be looking at a factory reset as a last resort.

[beady]

I had this problem before and I had to wait on Samsung to release a software update for it to be fixed. Problem has just returned for me after updating again so I'm pretty annoyed.