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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878243 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878243 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

  • Newbie
  • Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...
  • SoundShots
  • Composer
  • 830 Views
  • 1 replies
  • 0 likes
  • Premium
  • 830 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

  • Newbie
  • Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...
  • alexvilla
  • Regular
  • 895 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    playlist radio
    podcast
    queue
    s9
    Samsung
    samsung galaxy s9
  • 895 Views
  • 2 replies
  • 0 likes

Album covers wont load

PlanPremiumCountryCanadaDevice(Asus Zenfone)Operating System(Android 7.0) My Question or IssueMore than 50% of my Album covers are blacked out. This is completely random and has been happening for about 7 months. I already tried doing a full reinstal...

  • Newbie
  • Plan Premium Country Canada Device (Asus Zenfone) Operating System (Android 7.0)   My Question or Issue More than 50% of my Album covers are blacked out. This is completely random and ...
  • AdamDamon
  • Spotify Star
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution App crashes at startup (tried every fix mentioned online)

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemOreo 8.0.0 My Question or IssueHi all! Soooooooo, I haven't been able to use my Spotify app on my phone at all. At. All. For almost two weeks at this point. Here's the deal: One da...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S8 Operating System Oreo 8.0.0   My Question or Issue Hi all! Soooooooo, I haven't been able to use my Spotify app on my phone ...
  • LeeMitchellUK
  • Casual Listener
  • 9515 Views
  • 22 replies
  • 8 likes
  • 9515 Views
  • 22 replies
  • 8 likes

Spotify does not start on Galaxy s9 / Android 10 / Knox 3.4.1

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9Operating SystemAndroid 10 with Knox 3.4.1 and security patch 1 june 2020 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy S9...

  • Newbie
  •   Plan Premium Country Belgium Device Samsung Galaxy S9 Operating System Android 10 with Knox 3.4.1 and security patch 1 june 2020   My Question or Issue I have been using Spotif...
  • 467 Views
  • 0 replies
  • 0 likes
  • android10
    Knox
    Samsung S9
  • 467 Views
  • 0 replies
  • 0 likes

Can't disguise player "notification" when listening on PC

PlanPremiumCountrySpainDeviceOnePlus 7, Mi A1Operating SystemAndroid 10, Android Pie My Question or IssueUntil last week, when Spotify decides to "wake" on the phone while I'm listening on the PC, it shows the player in the notifications menu even if...

spotify-disguise-issue.gif
  • Casual Listener
  • Plan Premium Country Spain Device OnePlus 7, Mi A1 Operating System Android 10, Android Pie   My Question or Issue Until last week, when Spotify decides to "wake" on the phone while I'...
  • 308 Views
  • 0 replies
  • 1 likes
  • Android
    Connect
    player
  • 308 Views
  • 0 replies
  • 1 likes

Show only local devices does not work

PlanPremiumCountryGermanyDeviceNokia 8 Operating SystemAndroid 9 My Question or IssueHello, i activated "Show only local Devices" in the settings, but nontheless my smartphone shows the music playing on my PC while on mobile network connection. So th...

  • Roadie
  • Plan Premium Country Germany Device Nokia 8  Operating System Android 9   My Question or Issue Hello,   i activated "Show only local Devices" in the settings, but nontheles...
  • bzellmer
  • Casual Listener
  • 1117 Views
  • 1 replies
  • 2 likes
  • 1117 Views
  • 1 replies
  • 2 likes

Superuser Contribution Autoplay

PlanFamily accountCountryTurkeyDeviceXiaomi Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueAutoplay is not working.

  • Visitor
  • Plan Family account Country Turkey Device Xiaomi Mi Note 10 Lite Operating System Android 10   My Question or Issue Autoplay is not working. 
  • Ivan
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • autoplay
    not working
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect Album tracks on Android App

I have a Bon Jovi album This House Is Not For Sale saved in my library which i added via the Windows Desktop version of Spotify. This plays fine on my PC but the same saved album on my phone is all jumbled up and includes tracks not even on this albu...

  • Regular
  • I have a Bon Jovi album This House Is Not For Sale saved in my library which i added via the Windows Desktop version of Spotify.  This plays fine on my PC but the same saved album on my phone is...
  • Xenia
  • Moderator
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Massive data usage by Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy 8,Operating SystemAndroidI have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poor data coverage. I normally see Spotify use 1 to 2 gigs per month. ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 8, Operating System Android I have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poo...
  • Conkarlis
  • Casual Listener
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I join my home WiFi.

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's very odd because when I am on the train listening ...

  • Regular
  • ...t's very odd because when I am on the train listening and it joins a public WiFi network its works fine. I have tried offline mode and it still happens, the songs I listen to are downloaded to my phone....
  • Shifty_Nifty
  • Regular
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes

Playlists "Waiting To Download"

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueSo I have many playlists stuck on "Waiting to Download" I have done a clean install over 10 times, the tenth time I tried downloading a playlist...

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue So I have many playlists stuck on "Waiting to Download"   I h...
  • 367 Views
  • 0 replies
  • 0 likes
  • Download Playlists
    Download Stalled
    downloading music
    waiting to download
  • 367 Views
  • 0 replies
  • 0 likes

Lyrics not available

PlanPremiumCountryIndiaDeviceSamsung Galaxy Note 8 ( SM N950F )Operating SystemAndroid 9 ( One UI 1.0 )App Version8.5.65.852 My Question or IssueI am not able to view the lyrics for any song. I have tried reinstalling the app as well. What should I d...

  • Newbie
  • Plan Premium Country India Device Samsung Galaxy Note 8 ( SM N950F ) Operating System Android 9 ( One UI 1.0 ) App Version 8.5.65.852   My Question or Issue I am not able to view the...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Spotify just isn't working... I've deinstalled, deleted everything, reinstalled, but it's not reacti

PlanPremiumCountryGermanyDeviceMotorola GOperating SystemAndroid My Question or IssueSpotify just isn't working I've deinstalled deleted everything reinstalled, when I click on an album it doesn't load. Yes I'm in WiFi and it's switched on....Other a...

  • Casual Listener
  •   Plan Premium Country Germany Device Motorola G Operating System Android   My Question or Issue Spotify just isn't working I've deinstalled deleted everything reinstalled, when ...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify reagiert verzögert

Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify gut ist aber wenn es offline nicht richtig geht kan...

  • Newbie
  • Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify ...
  • Greenie2
  • Casual Listener
  • 9482 Views
  • 5 replies
  • 2 likes
  • 9482 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify will only play a song for a minute and fifty seconds before skipping to another track.

PlanPremiumCountryUs DeviceLG G7 ThinQOperating System My Question or IssueSpotify will only play a song for a minute and fifty seconds before skipping to another track. How do I fix it? I've tried logging out, deleting the app, clearing storage.

  • Visitor
  • Plan Premium Country Us   Device LG G7 ThinQ Operating System     My Question or Issue Spotify will only play a song for a minute and fifty seconds before skipping to anothe...
  • Ivan
  • Spotify Legend
  • 1826 Views
  • 1 replies
  • 0 likes
  • 1826 Views
  • 1 replies
  • 0 likes

Spotify still using cellular even though it is turned OFF

Hi all, I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and after the gym this morning I had a message from My Data Mana...

  • Casual Listener
  • Hi all,   I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and ...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes

Music quality

My subscription: Family plan remiumCountryIndonesiaDevice(Asus Zenfone Max Pro M1)Operating System(ANDROID PIE) My Question or IssuePlease help me help me, I can't feel the difference in spotify music sound quality on my device. Both high, normal, lo...

  • Newbie
  • My subscription: Family plan remium Country Indonesia Device (Asus Zenfone Max Pro M1) Operating System (ANDROID PIE)   My Question or Issue Please help me help me, I can't feel th...
  • tman202
  • Music Fan
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Opens when phone restarts

PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...

  • Newbie
  • Plan Premium Country New Zealand  Device (Samsung Galaxy 9+ Operating System Android   My Question or Issue Every time my phone restarts spotify is opening up on its own and its n...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

  • Visitor
  • After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &nb...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Free
  • 373 Views
  • 1 replies
  • 0 likes