Spotify suddenly closes when Your Music menu is chosen without any error message

[precious_gem]

Description

Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

I did the steps suggested here: https://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

1. Did Clear Data and Clear Cache.

2. Uninstall the Spotify app. I was not able to find the folder named com.spotify.music on my /<myphone>/data/folder (but there are other similarly named "com" files belonging to other applications in that folder).

3. Turned off the device.

4. Reinstall the Spotify app.

There was no problem logging in via Facebook or manually through email. However, I noticed that when I select Your Music, the app loads the playlist briefly then closes.

When I try to open Spotify later, I could not simply load the app. It tries to load the last selected item on the menu - which is Your Music - then simply closes up.

Spotify does not suddenly close if I browse through the other options on the menu - at least for the Browse menu option. That is where I am trying to listen to music right now and I just avoid the Your Music menu (else I have to reinstall everything then login and remember to avoid hitting Your Music just to hear streaming music).

Additional note: This was not a problem before the latest update happened.

...

What I expected to happen

Spotify app should not close when loading playlists under Your Music.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Huawei MediaPad 7 Lite (MediaPad)

Device’s Operating System

Android 4.0.3

What type of account do you have?

Free

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

1.31 GB

Space left on your SD card (if applicable)

1.31 GB

Space left on your External SD card (if applicable)

no external SD card installed

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

Yes, PLDT Telpad S7 Slim

Did you set your external SD card as storage location?

not applicable

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

not applicable

My mobile Spotify version

1.9.0.1273

My desktop Spotify version (if applicable)

not applicable

My mobile provider and country

not applicable, device connects to internet through wifi only

My username

ladyprogrammer

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

both

Do you have any screenshots you can attach to more clearly explain your issue?

None

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android