Spotify to Instagram Stories KO

[CynthBEV]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium Family

Country

France

Device

One Plus 8

Operating System

Android 11

My Question or Issue

I am used to share tracks to Instagram Stories on a daily basis, many times a day, it's kind of a passion.

Since yesterday it's not working anymore and my daily routine has been messed up.

In a shortcut, I use the share feature then bla bla bla, Instagram Story opens up, and then without explanation, I land on my face (which scares me everytime) & is really annoying.

Please help me 🙂

[CarlosE]

Hey @CynthBEV,

Thanks for reaching out and welcome to the Community!

As a first step, we recommend logging out from both Spotify and Instagram, restarting your device, and logging back in.

If that doesn't do the trick, it's worth reinstalling both apps. You can follow the steps in this guide to run a clean reinstall of the Spotify app, which is more thorough than a regular one and can be helpful to get rid of any cached files that might be causing trouble.

Keep us posted on how it goes. We'll be on the lookout.