SpotifyConnect - does not play anymore

[robilamm61]

Scenario:

• SpotifyConnect icon: active (gray)
• Speaker devices: Visible
• Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then return gray.
• With two different speaker (A1 / A4 Pioneer with the right firmware).
• From Blackberry and Tablet too (both latest android version)
• Devices wiped and reinstalled (both).
• Spotify reinstalled.
• Network ok (Airplay and DLNA work both fine)
• Spotify Cache deleted
• Spotify Premium (from July 2013)
• Always used SpotifyConnect in this configuration.

Someone can help me ?

THNX

Robi

[robilamm61]

Last update:

I received from spotify-helpdesk (support@spotify.com) the following email that means (from Italiano) that is necessary to open the 4070 port on the IP network and invite me to check for antivirus. 

I have no firewall, my Internet provider does not close any port/host, no anrtivirus/antispam installed on my network.

EMAIL TEXT ===========
> è probabile che si tratti di un errore di connessione .
> Prova a verificare che il router sia attivato  '' UPnP '' sia attivo .

> e di di sbloccare le seguenti porte di accesso del router .

> 78.31.8.0/21

> 78.31.8.0/24

> 78.31.12.0/24

> 193.182.8.0/24

> questo è la porta 4070

[Joe]

Reply to them and tell them that. Keep exchanging emails until they come up with a solution 🙂

[robilamm61]

Thanks Joe, I will do it 🙂

[robilamm61]

Latest updated situation is:

I configured my PIONEER Speaker on another similar network - thanks to the network of my friend Max 😉

It works !

So, for sure the problem is finally on my network.

Now there are two cases:

1) My provider has closed some port/services (I think not is really the case, because I can use spotify on all my devices except the SpotifyConnect service)

2) I have a fault in my network, this is the most likely case even if I can use all the network services (External disks, pc, laptop, printers, spotify - no SpotifyConnect on Pioneer, yes SpotifyConnect on tablet->mobile and viceversa)

So I am lost in the space, can be psychosomatic issue 🙂

I will come back to you when (if) solved 🙂

[tamarronaldo]

No your absolutely wrong


Posted using the Spotify Community app by Liam

[robilamm61]

@tamarronaldo: Really ? Any suggestion  to me ?

[robilamm61 · Accepted solution]

Latest Update:

Well, without actions magically now all work fine also on my network.

Final diagnostic response: if a Spotify problem bring up without a valid reason, please wait and keep calm: it will leave out during your sleeping activities 🙂

Thanks to all for the kindly support 🙂

[Joe]

Hehehe.............I'm really glad it's working again. Now you can catch up on your sleep 🙂

[dody7141]

set up is not working Ihad spotify and now it is gone

.