Strange glitch where image is frozen on screen

[mewowoj]

Plan

Premium

Country

 US

Device

Galaxy Note 8

Operating System

Android Oreo

My Question or Issue

 As you can see in the image, that's what my spotify looks like most of the time now. If i start playing a song, leave the app for a bit then come back. It looks like this every time. The only way to fix it is to close the app and reopen it. This along with the issue where it thinks i'm constantly offline is incredibly annoying. I have the most recent app update as well with the three button layout at the bottom of the screen.

[mewowoj]

Has no one else experienced this glitch?

[Peter]

Hey @mewowoj,

Thanks for reaching out on the Community! We'll be glad to help you out 🙂

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

As for the offline issue, we're aware of this and have our tech team working on a fix for it. You can check out the thread here and leave the requested information. Don't forget to click +VOTE so that we can see how many people are experiencing this.

Thanks, and let us know how it goes!