Stuttering with Huawei P20 Pro and LDAC

[marcel1990]

Plan

Premium

Country

Device

Huawei P20 Pro

Operating System

Android 8.1.0

My Question or Issue

I suffer from a lot of stuttering when using the Spotify Android app  in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone have the same issue and managed to resolve it somehow?

[Katerina]

Hey there @marcel1990,

Thanks for posting and welcome to the community!

If your Bluetooth connection isn't working, we'd suggest first checking the following:

• The Bluetooth devices are within 1 meter (3 ft.) of each other, and away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc (to avoid radio wave interference).
• There’s no obstacle in the way of the Bluetooth communication. If a device is in a case, you may need to remove it.
• Both devices have sufficient charge or power.
• Turn off the Bluetooth function of other nearby Bluetooth devices. 
  Note: Bluetooth audio devices can’t connect to multiple source devices at a time. Be sure to disconnect any current connections to use it with another device.
• If you’re using headphones set with a noise canceling function, turn the noise canceling function off.
• Close Spotify while establishing the connection.
• Close any other apps you’re not using. 

Once you’ve checked the above, try restarting the connection:

1. Turn off the Bluetooth on your speaker.
2. With the Bluetooth settings on your mobile/tablet/desktop switched on, delete the information of the speaker.
   Tip: The setting to delete is often called Forget.
3. Turn Bluetooth off and back on for your mobile/tablet/desktop.
4. Turn the Bluetooth on your speaker back on.
5. Allow approximately 20 seconds for your mobile/tablet/desktop to detect your speaker. Once it appears, select it to pair. 
6. Open Spotify and play something. The sound should now come from your speaker.   

On another note, let us know if the issue perists when using the Sony Headphones Connect app as well. 

Let us know how it goes 🙂

[marcel1990]

Hi Katerina,

I tried all of this but what seems to help is to manually adjust the Bluetooth settings in the P20 Pro's Bluetooth menu. One can choose between two different LDAC playback qualities: "Optimized for audio quality" and "Balanced audio and connection quality". When I switch from the former to the latter, the stuttering is gone. Of course it would be nice to be able to listen to music at optimal audio quality but the standard LDAC quality sounds quite good already.

[Jemi]

Hey @marcel1990, 

Glad you found a workaround, although we understand it would've been better to take advantage of the full functionality.  If it's a setting, we suggest that you talk to the manufacturers about this as well. We're afraid this is beyond our reach, but we hope you'll find more assistance there. 

All the best!