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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42859 Views
  • 66 replies
  • 25 likes
  • 42859 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878213 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878213 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26427 Views
  • 4 replies
  • 0 likes
  • 26427 Views
  • 4 replies
  • 0 likes

Solved!! App is missing the Browse and Radio tab

PlanPremiumCountrySingapore DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I have lost the Browse and Radio buttons/tabs at the bottom of the app.

  • Casual Listener
  • Plan Premium Country Singapore   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I have lost the Browse and Radio buttons/tabs at the bott...
  • iirquhs
  • Casual Listener
  • 1230 Views
  • 1 replies
  • 0 likes
  • 1230 Views
  • 1 replies
  • 0 likes

Name/ID bug

Hello guysRecently i noticed that my spotify name turned into numbers and my picture turned into basic aswell. I log in with my facebook account and i did not make any changes to it and neither to my spotify app. It is really disturbing me because i ...

  • Newbie
  • Hello guys Recently i noticed that my spotify name turned into numbers and my picture turned into basic aswell. I log in with my facebook account and i did not make any changes to it and neither to ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Chromebox, Can not start Spotify App

I have a ASUS Chromebox 3 N008U.Google Chrome OSVersion **bleep**.0.3497.120 (Officiell version) (64 bitar) When I try to start the Spotify App, it look like this.Why is Spotify app not working?

Screenshot 2018-09-26 at 17.18.49.png
  • Casual Listener
  • I have a ASUS Chromebox 3 N008U. Google Chrome OS Version **bleep**.0.3497.120 (Officiell version) (64 bitar)   When I try to start the Spotify App, it look like this. Why is Spotify...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

Multiple songs are not available in one playlist in ALL devices

Hi, I have the well-known forum problem that some songs are not available, (grey color) however this problem happens in ALL my devices (desktop/windows, android and IOS) inside the same playlist. I have cheked that:1). The songs are available in my c...

  • Regular
  •   Hi,    I have the well-known forum problem that some songs are not available, (grey color) however this problem happens in ALL my devices (desktop/windows, android ...
  • Jose_M
  • Spotify Star
  • 767 Views
  • 10 replies
  • 0 likes
  • 767 Views
  • 10 replies
  • 0 likes

App closing after a few secounds of music playing

PlanFamily PremiumCountry SwitzerlandDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue The Android App is Wirkung fine to find Songs. After closing a Song the Musik will play för abtut 9 or 10 secounds Andi Team the App is closing a...

  • Newbie
  • Plan Family Premium Country  Switzerland Device Samsung Galaxy S8 Operating System Android    My Question or Issue  The Android App is Wirkung fine to find Songs. After ...
  • 290 Views
  • 0 replies
  • 2 likes
  • 290 Views
  • 0 replies
  • 2 likes

Endless Artist Radio is missing

PlanPremium Device(Samsung Note Operating System(Android Oreo) My Question or IssueHi, I've received the latest update which hides "browse" menu item, but I don't see any differences in artist radios. There is no download option still.Btw, it was alr...

  • Visitor
  • Plan Premium   Device (Samsung Note 😎 Operating System (Android Oreo)   My Question or Issue Hi, I've received the latest update which hides "browse" menu item, but I don't s...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Wrong output device displayed and device list empty

PlanFreeCountryGermany DeviceXiaomi A1, HP ProDesk 400 G4, iMac, iPad Air, Yamaha RX-A860Operating SystemAndroid 8.0.1, fedora-28, iOS 12 My Question or IssueHello! I am new here and try Spotify since yesterday. I use the free account just to learn h...

  • Music Fan
  • Plan Free Country Germany  Device Xiaomi A1, HP ProDesk 400 G4, iMac, iPad Air, Yamaha RX-A860 Operating System Android 8.0.1, fedora-28, iOS 12   My Question or Issue Hello!&nbsp...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Spotify crashing on Android

PlanPremiumCountry USA/ JapanDeviceSamsung S7 Operating SystemAndroid 8.0 My Question or Issue My Spotify keeps shutting down after ten seconds. It's been like two weeks now.Samsung S7 Android 8.0 Spotify premium 8.4.75.670. reinstalled the app multi...

  • Newbie
  • Plan Premium Country  USA/ Japan Device Samsung S7  Operating System Android 8.0   My Question or Issue     My Spotify keeps shutting down after ten seconds. It's...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes

Sharing to Instagram Story Not Working

Free/PremiumCountry UKDevicePixel 2 googleOperating SystemAndroid My Question or Issue Have reinstalled Spotify and Instagram app and still cant share songs in stories.

  • Visitor
  •   Free/Premium Country  UK Device Pixel 2 google Operating System Android   My Question or Issue  Have reinstalled Spotify and Instagram app and still cant share songs i...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Estoy en la app y después de un tiempo se o se reinicia sola

No había tenido problemas con la aplicación de Android hasta que actualice la aplicación a la versión 8.4.77.779 desde entonces si permanezco en la aplicación aproximadamente por más de 30 segundos se reinicia o se cierra automáticamente deteniendo l...

  • Newbie
  • No había tenido problemas con la aplicación de Android hasta que actualice la aplicación a la versión 8.4.77.779 desde entonces si permanezco en la aplicación aproximadamente por más de 30 segundos s...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

[Chromecast] Volume, audio quality, shuffle issues

Premium plan, Android 9, Spotify version 8.4.75.670I've got numerous issues with Chromecast Audio and Spotify:- I have to restart the app to be able to adjust the volume from within the app. It works at first, but then somehow stops working, even tho...

  • Regular
  • Premium plan, Android 9, Spotify version 8.4.75.670 I've got numerous issues with Chromecast Audio and Spotify: - I have to restart the app to be able to adjust the volume from within the app. It w...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant download music to sd card

PlanPremium trial that ends on the 26th of this month Country United KingdomDeviceHTC 10 32gb Operating SystemAndroid 8.0.0 My Issue I cannot download music to my sd card as it says there is no space when I have 50+gb free with some files from other ...

  • Regular
  • Plan Premium trial that ends on the 26th of this month  Country  United Kingdom Device HTC 10 32gb  Operating System Android 8.0.0   My Issue  I cannot download mus...
  • Peter
  • Spotify Legend
  • 1059 Views
  • 13 replies
  • 0 likes
  • 1059 Views
  • 13 replies
  • 0 likes

No puedo agregar más música

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline desactivado y soy cliente premium, no sé a qué se refi...

  • Newbie
  • Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline des...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

I want Bluetooth Autoplay

Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay.But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device connects spotify starts play.Is there any option about...

  • Newbie
  • Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay. But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device c...
  • HowardMarks
  • Composer
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! New interface for Premium

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5 I have the latest version and I still have the 5 icon layout. What do I have to do to enable?

  • Casual Listener
  • I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5  I have the latest version and I still have the 5 icon layout. What do I hav...
  • Hakoreh
  • Casual Listener
  • 964 Views
  • 2 replies
  • 0 likes
  • 964 Views
  • 2 replies
  • 0 likes

My downloaded Music on my computer's playlist wont show up on my phone

PlanFree/PremiumCountry USDeviceGalaxy s9 + Operating System Windows 10 My Question or Issue I downloaded music on my computer then put the music on my playlist(Music downloaded from the internet not spotify). The music use to be on my phones playlis...

  • Newbie
  •   Plan Free/Premium Country  US Device Galaxy s9 +  Operating System  Windows 10   My Question or Issue   I downloaded music on my computer then put the musi...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify very slow

PlanPremiumCountry USADeviceSamsung Galaxy S7 My Question or Issue When I open Spotify, it takes forever to load any of my playlists, even if they're saved. Half the time I attempt to add a song to the queue, it tells me "You must be online to see th...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S7   My Question or Issue  When I open Spotify, it takes forever to load any of my playlists, even if they're saved. Half the ti...
  • Heyh
  • Regular
  • 924 Views
  • 2 replies
  • 2 likes
  • 924 Views
  • 2 replies
  • 2 likes

Opening "new releases for you"

PlanPremiumCountry LithuaniaDeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue Hello!I can't figure out whether I'm stupid or that's just how it is. Am I supposed to see only like 10 "new releases for you" post and can't open it to see who...

  • Newbie
  •  Plan Premium Country  Lithuania Device Honor 8 Operating System Android 7.0   My Question or Issue   Hello! I can't figure out whether I'm stupid or that's just how i...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

New UI for premium users

PlanPremiumCountry FinlandDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or Issue I have really important question for Spotify team how long we have to wait new UI for premium users it's been like 5 months now for free users... We premium us...

  • Visitor
  • Plan Premium Country  Finland Device Oneplus 5T Operating System Android 8.1   My Question or Issue  I have really important question for Spotify team how long we have to wai...
  • nabeelkhan
  • Newbie
  • 2575 Views
  • 2 replies
  • 5 likes
  • 2575 Views
  • 2 replies
  • 5 likes

Music pauses whenever I unlock my phone

PlanFreeCountry United StateaDeviceGalaxy Note 9Operating SystemAndroid oreo My Question or Issue Whenever I unlock my device with music playing in the background, it pauses by itself. Its started 3 days ago.

  • Newbie
  • Plan Free Country  United Statea Device Galaxy Note 9 Operating System Android oreo   My Question or Issue  Whenever I unlock my device with music playing in the background, ...
  • 291 Views
  • 0 replies
  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes