Subscribe to premium student, didnt recieve and i am still being charged

[Jordanaesmith]

Hello, I subscribed to the premium student account for premium spotify and Hulu. 

However, after I filled out  all of my credited card info. I filled out my student information and a message appeared saying my student account was already in use.

So I was charged for premium (twice) and still havent received service.

I signed in and out of my account and made sure I dont have 2 accounts

[Aimee_T · Accepted solution]

Hey @Jordanaesmith, welcome to the Spotify Community!

The payments on your statement should show as pending/pre-auth, meaning no money's been taken. The funds should reappear on your statement soon. In the meantime, we'd recommend waiting for the confirmation email to get the student discount.

Let us know how it goes 🙂