Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

The app crashes at the start/new sd card

Solved!

The app crashes at the start/new sd card

Hi! 
Firstly, sorry for my English.

So, I have a problem with my Spotify app. I have a Samsung Galaxy S4 and when I open the app it just...crash, "Spotify has been arrested" or something like this. I can't use it Smiley Sad I closed manually the app, I cleared the cache and the data, disinstalled and installed it again...the same.
I recently bought a new sd card (64gb) so I though it could be the real problem....but why? It's not full at all. Why could it get problem to this app?!Smiley Frustrated

Reply

Accepted Solutions
Marked as solution

I solved! I decided to format the micro sd card because it was protected and I didn't know other ways but this. I installed the Spotify app and now it works! 

Btw, yes, I had tranfered the data from the old microsd to the new one..

View solution in original post

4 Replies

Hello!

 

Have you tried to reboot your phone?

If my post helped you to fix your problem, please press "Accept as Solution" button.

Yes, I have! It still doesn't work >.<

DId you transfer data from an old SD card to your new one? If so you mau have a corrupt cache, try the complete uninstall as detailed in the link below. This will give yu a completely fresh start and check for redundant folders which could be causing your issue:

 


[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
Marked as solution

I solved! I decided to format the micro sd card because it was protected and I didn't know other ways but this. I installed the Spotify app and now it works! 

Btw, yes, I had tranfered the data from the old microsd to the new one..

Suggested posts