Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

The radio option has disappeared

The radio option has disappeared

Hello everyone,
I'm using the free version of Spotify. 
Suddenly the radio option has disappeared from the side menu in my app.
I'm currently using Samsung Galaxy s3 version 4.3 and the app's version is 1.4.0.631

How can I fix that? I've tried to install another version,to ersae cache...

Reply
3 Replies

Can you try uninstaling Spotify and using a file manager make sure that the below folders are deleted (the second one may be still remaining from the older versin of Spotify):

\Android\data\com.spotify.music
\Android\data\com.spotify.mobile.android.ui

Note: - Make sure to check both Emulated/0/ AND the /ext_sd/ locations for these folders as they could be on Internal memory or/and external SD card.

Once done, go to the play store and install the app again. Let me know how you get on,

Note: Official guides for a clean reinstallation here


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

It didn't help... Have you got another solution?

It should be there I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Suggested posts