Trouble logging on to android app in the Philippines with paid account

[Stryder222]

So I am currently having problems trying to log in on the Spotify app on Android while in the Philippines. It says the username or password is incorrect, but I can sign onto the website with no problems.

[Bittencourt · Accepted solution]

Hi @Stryder222, welcome to the community!

Your Spotify username is not the same as your email address.

The website will accept the email address as a username but the app won't. Try removing everything after the @

So if you log into the site with Spotify.user@emailaccount.com try just Spotify.user and let me know if that helps!

[Stryder222]

Thanks dude, that was the problem.

[Bittencourt]

Great, you're welcome!