Trouble with internet connection

[brunomendes80]

Plan

Premium

Country

 Brasil

Device

Motorola G6

Operating System

Android pie (maybe)

My Question or Issue

I'm from Brazil and I have a Motorola G6. I'm having connection problems with songs that is not on my device. If someone send me a song, it keeps reading (green circle) and never plays the music. ever.

If I try to look for some artist or song or album, in the search icon, it keeps doing the same thing.

I pay for premium, but these service is way from premium.  

[JulianA_Bogota]

Hey @brunomendes80, thanks for writing!

Just to check, we'd like to know if you've tried the following steps:

• Remove your offline devices from here.
• Give Spotify a clean reinstall.
• Switched your device off/on.
• Check if the app behaves the same on WiFi and mobile connection.

Giving these a try should get everything back to normal.

We hope this helps. Have an amazing day 🙂

[brunomendes80]

I've done these steps.
actually, i do every day. If someone sends me a song, i have to shut off so "search" can find out the song. otherwise, it says that the song do not exist.

and yes, i did re-install

thanks