Unable to log in on my new Samsung Galaxy A53 5G

[kasparas014]

I'm unable to log in to my spotify account on this device, although it works on my Windows laptop, and my almost identical Samsung Galaxy A52 4G Android 13 phone (it also had problems logging in, but the usual clear cache/reinstall fix worked).

Things I have tried so far:

• Clear cache + storage
• Reinstall the app
• Restart my phone
• Clear cache, reinstall, restart
• Clear cache, reinstall, restart, remove battery saving limitations

My phone's software is the latest version, all apps are updated. 

Nothing works, no matter how many times I try to log in again. 

I also tried to log in with a new account by using Facebook login, it just gets stuck in "please wait".

Additional info: 

Plan

Free

Country

Japan

Device

Samsung Galaxy A53 5G (Docomo)

Operating System

Android 13

[Joan]

Hi there @kasparas014,

Thanks for reaching out. Does this happen on different networks? If you haven't tested this, please try using both mobile data and various Wi-Fi networks and see if that works. Also check your device's settings for any firewall or antivirus that may be blocking Spotify from accessing the web.

Let us know how it goes.

[kasparas014]

Thanks for getting back to me quickly.

I tried to log in on both my home wifi, and on my mobile data. Both fail.

I'm attaching speedtest results for both connections, this should not be an issue with the connection speed.

I didn't download any antivirus or firewall app on my phone, but maybe something like that was pre-installed. I'll take a look.

[kasparas014 · Accepted solution]

Problem was that my account region and physical region didn't match.

After changing my region to Japan in the browser version, I could log in on the app.