Unable to move my storage to SD card

[enca_wpq-ui6i]

Hello, I have Huawei y5 prime. 

Have an SD card with lots of free space. 

Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:

1. Tap Your Library  in the menu at the bottom of the screen.
2. Tap Settings .
3. Tap Storage.
4. Select where you want to save your downloaded music.
5. Tap OK. The transfer takes a few minutes depending on the size of your library. You can still listen to Spotify as normal during the transfer. Spotify restarts afterwards.

But number 3 (tap storage) is not possible... I can't tap nothing there... Help me please its urgent

[leviE]

You have to scroll down to the bottom.

There you should see "other contents" now you can choose between the sd card and the storage of your phone.

Hope this helps.

Levi

[enca_wpq-ui6i]

Don't have this option.

Only written "other" but it's just an headline, not something you can press on

[leviE]

Are you sure that your sd card is correctly in the slot?

I tried it at my device (galaxy s8) and when i took out my sd card it looked exactly the same as it is at your device.

~Levi

[enca_wpq-ui6i]

Yes I'm sure. 

I use it with no problem for other stuff. 

Thank you. 

[leviE]

I'm sorry to hear that, i hope you can fix it in the end. Good luck

~Levi

[leviE]

I've searched for a answer online, and found this: https://community.spotify.com/spotify/board/message?board.id=spotifyandroid&message.id=62116#M62116 

Sadly its written in german, i hope you can translate it. It looks very complicated, but its worth a try 🙂

Good Luck!

~Levi

[Cortybanks]

Sup bro. I'm also using the same phone and I'm encountering the same problem as yours. Were u able to resolve yours? 

[Xenia]

Hey there @Cortybanks,

Welcome to the Community! We'll be happy to help you out with this 🙂

Could you try out the steps here and let us know if this works for you. 

Keep us posted!

[Cortybanks]

Thank you so much. The solution u referred me to really helped. Thanks.