Unable to play a podcast

[Phil84]

Plan

Premium

Country

UK

Device

One Note 5T

Operating System

Android Pie

My Question or Issue

I am unable to play The History of Rome podcast from either my Android phone, or my laptop app (it was working fine last time I tried on 28/05. It still plays as normal from web Spotify. On the phone app it says "No internet connection available" and on Windows it says "Spotify can't play this right now. If you have the files on your computer you can import it". This doesn't affect any other songs or podcasts.

I have tried deleting cache, uninstalling and re-installing the apps on both phone and laptop. Disabling/Eabling hardware acceleration. Also tried using Using wifi and data with no change.

Any suggestions?

[Peter]

Hey @Phil84.

Thanks for reaching out to us about this 🙂

Do you mind trying again and seeing if it works now?

If not, could you try logging in with another account on the same devices and see if you're able to listen to the podcast now?

Keep us posted 😉