Unable to play or view music

[rach32]

Plan
Premium

Device
Motorola moto g6

Operating System
Android 9

My Question or Issue
Attempting to open an album or playlist page results in either a black screen, or shows a loading screen endlessly. I have tried the following in order to resolve this issue with no results:

• Reinstalling the app.
• Deleting the app's data cache.
• Restarting the device.
• Attempting to send a song from my desktop to my phone with Spotify connect.

[Amayy]

Hi there, thanks for asking in the community. There are a few steps you could try to fix this easily:

• Go to Spotify.com, go to your account
• Scroll down and click on Sign Out Everywhere
• This will log you out everywhere and you will need to download your content offline again
• After this, uninstall the Spotify App and re-install
• Sign in and check if it is working as expected
• Also, make sure that you are not using any VPN or DNS service

Let us know how it goes!

[rach32]

Hi Amayy thanks for your reply, I tried this but it didn't work. After posting though I noticed some other issues with my phone not relating to Spotify that I was having, and I decided to factory reset my phone, which seemed to resolve all the problems that I was having in the end.

[Amayy]

Thanks for getting back to me, glad that it worked out for you. For anything else, don't hesitate to ask in the community!