Unusably slow!!! Nothing will load

[katmikh]

Plan

Premium

Country

UK

Device

Galaxy S8

Operating System

Android 9

My Question or Issue

The app is unspeakably slow, to the point where I literally cannot use it. Everything I press, I just see the spinning green circle, and then "go online to see menu" (or whatever I pressed doesn't load at all).

All updates are downloaded, I've tried reinstalling a gazillion times, nothing works. At my wit's end. 

Is there a solution other than cancelling Premium and going elsewhere? (I really don't want to). 

[Ver]

Hey there @katmikh

Thanks for getting in touch with us.

We hope you don’t mind us replying now as we just stumbled upon this thread.

The troubleshooting steps you've tried are very good. We'd like to add a few more. Can you give these steps a go and run a clean reinstall? This one is more thorough than the usual reinstall.

If you're using an SD card, you can remove it, reinstall Spotify and then try running the app without the SD card.

If you have any battery optimization or power saving apps, you can deactivate them for Spotify.

Keep us in the loop! If you have questions, you know where to find us.