What would be the reason

[Sertan2]

Plan

Premium

Country

Turkey

Device

(Sony Xperia XZ F8331)

Operating System

(Android 8.0.0)

My Question or Issue

I logged out of the application and turned the phone off and on again, I entered the application again, the same did not fix it.

[Novy · Accepted solution]

Hi @Sertan2,

Thanks for posting on the Community.

In order to check this further, could you give us more detailed info about this issue? Additionally, send us over the Spotify version you're running.

We'll be on the lookout for your reply. 

[Sertan2]

Spotify version
8.7.16.1354

[Sertan2]

The playlist is mine
that's not my profile picture

[Sertan2]

out of the blue these came out

[Eni]

Hey there @Sertan2, 

Thanks for getting back to us. 

Could you let us know if you're seeing this only on a specific playlist or on all of your personal playlists? We'd also like to know if those letters appear only on your downloaded content. 

On another note, would you mind letting us know if the same happens using a different device or if you're seeing them only on your phone?

If this only happens on your phone, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

We'll be waiting for your reply.

[Sertan2]

it's only in 1 playlist, the others are fine, tablet and phone are both the same

[Eni]

Hi @Sertan2, 

Thanks for your reply.

Just to make sure, is this happening with your downloaded playlist?

It would also be great if you can provide us with the URI of the playlist so that we can have a closer look directly from our end.

We'll be on the lookout.

[Sertan2]

I deleted the old playlist because I copied the songs to the new playlist and hidden the new one

[Sertan2]

I don't want to restore