Why am I suddenly not online?

[Les492]

Plan

Premium

Country

New Zealand

Device

Moto G4 plus

Operating System

Android 8.1.0

My Question or Issue

I am suddenly unable to add a song to a playlist, as it tells me "Go online to see menu".  I did not change any settings from my previous use.

In my settings, Offline Mode is turned off.

After trying everything I could think of, I turned Offline Mode on,  now I get the expected menu and can add a song to a playlist.

Is this setting a double-negative in the configuration?

Why is this app getting so damned annoying to use?

[Katerina]

Hey there @Les492,

Thanks for posting about this here in the Community!

Just to clarify, is this happening when you're connected on a certain internet connection? 

If this is occuring when connected to a certain internet connection, we'd recommend giving it a try using a different one (for example, if you're on 3G/4G, try a WiFi network instead).

If it works with another connection, it would be a good idea contacting the service provider of the original network for more information.

However, if this is happening over different connections, we'd suggest performing a thorough reinstallation of the app following the steps in this Spotify Answer.

We'd also recommend taking a look at this support site article.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂