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Why do I have to keep logging in

Solved!

Why do I have to keep logging in

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store.  Why can't it remember me, this is getting irritating. There is no check mark to set "remember me" anywhere on the Spotify app or AppStore app.

Please help. Thanks

 

Plan

Premium

Country

 USA

Device

Samsung Galaxy 9

Operating System

Android

 

 

Reply

Accepted Solutions
Marked as solution

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

View solution in original post

1 Reply
Marked as solution

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

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